Norton Internet Security / Norton AntiVirus

[mo]

Hi All

I understand what it does but how do I use it?I click on it then wait while it analyzes files,then it comes up with 90% OK 10% need scanning.When i first clicked on it it came up 92% - 8%,How does the scan work do you close the insight window then do a full system scan???I know the few files that came in as no or 2 stars have been sent via community watch,well I saw them being processed in community watch.Any Insight will be appreciated

Cheers Mo

[Dieselman743]

http://community.norton.com/norton/blog/article?message.uid=20642

[mo]

Thanks Dieselman743

I had read that blog but it does not tell me how to use the actual feature on NIS2009?I know what its doing/does.but I want to know how to actually use it.

Cheers Mo

[Zana]

Hi Mo

I'm With You!

I'd really like to know what I'm actually supposed to be doing ( How To Use ) -  Norton Insight

So Far... I've only ever looked at once

I'm scared I'll break something If I mess with it

Message Edited by Zana on 09-27-2008 02:57 PM

[Dieselman743]

There is nothing to break. If you simply open up InSight it tells you what it does on the top left. This is from the help file. InSiught has nothing to do with full scans.InSight is scanning your running processes for known good ones.

Norton Insight allows smart scanning of files on your computer. It improves the performance of Norton Internet Security scan by scanning fewer files without compromising the security of your computer.

Norton Insight provides information about the processes that are running on your computer. You can view the details of the files of each running process, assess the trust level, and take necessary action. You can refresh a file to obtain the current trust level.

You must be connected to the Internet to view the trust level of running processes on your computer.

Message Edited by Dieselman743 on 09-27-2008 07:05 AM

[edit: removed bad image link, for assistance posting images please see this thread.]

Message Edited by Allen_K on 09-27-2008 11:06 AM

[Jimbo40]

I looked at file that was Symantec trusted, I clicked on the icon on the right (the little square box) which pops up a dialogue box. I clicked on the link by mistake that says "check trust now" it's now not listed as trusted. How do I get it back to trusted? Clicking on the link again doesn't do anything. It says Trust Level-not trusted.

[mo]

Hi Again Dieselman743

To a Novice PC user "Take necessary action" does not mean much.What I'm looking for is someone to say you click this this happens or it means this ie I click on the file that has no trust,it takes me to a window with folders???What as a novice does that mean I have to do next?Thanks for your patience.

Cheers Mo

[Zana]

Hi Mo

I'll 2nd That!

What Symantec needs to do...

Is have an... Online - User Guide

Like PC Tools and SUPERAntiSpyware has

[Floating_Red]

Norton Internet Security 2009 User Guide: http://www.symantec.com/norton/support/productdetail/manuals_ocs.jsp?product=nis&version=2009&ocstyp...=

[Dieselman743]

There is a user guide. Just click help under any tab or click help & support on the main GUI. You do not needed to do anything with InSight. Just open it up and let it do its job then close it out. This is all I do. Insight is check your running processes and comparing them to Norton's database for known trusted processes. It has nothing to do with programs or files on your pc. The data base is updated daily so about once a week or so run InSight. If your pc is clean then everything on your pc should be trusted. If its unknown to Norton then all that means is that the processes is not in there data base yet. Everybody's pc is different and we all have different running processes.

Message Edited by Dieselman743 on 09-27-2008 06:00 PM