04-18-2010 09:48 AM
Well, I mean, I do know what a renewal is and that it will be automatically be charged to my cc, that much I get.
But do I have to download anything new, or iwill it just keep on working, with no special things I have to do?
Thanks in advance.
Solved! Go to Solution.
04-18-2010 10:20 AM - edited 04-18-2010 10:21 AM
Welcome to the forum. Can you specify your product, NIS, NAV, etc and the year of the proudct? Also what version of OS do you have and 32 or 64 bit?
With the automatic subscription you don't generally need to do anything special because Live Update should download all updates automatically. However, when a new version of a product (such as NIS 2009 vs NIS 2010) comes out, you would need to explicitly upgrade to that version as Live Update only applies updates specific to the version you already have.
I can provide further details once you confirm which product you have.
04-18-2010 10:54 AM
Thanks for the update. You said you have all the information except 32 or 64 bit but you didn't post any of it.
So which product is it? (Example: NAV 2010, NIS 2010, etc) And please check and post the specific version from Help > About. What is your OS? As for 32 or 64 bit, you should be able to find this by right clicking on My Computer and select Properties. Look for system type and it should indicate 32 or 64 bit. Please indicate this and the OS version such as XP, Vista, Windows 7, etc.
04-18-2010 11:05 AM
Sorry for the premature posting, I posted before I had refreshed.
Yes, that is where I searched for the bits. But nowhere to be found. 2Gb, app. 900andsomeRAM, that's about all I can find there.
What am I missing??
04-18-2010 11:06 AM - edited 04-18-2010 11:11 AM
Thanks for the update. I won't worry about 32 or 64 bit. If it is XP, then it is probably 32 bit.
NIS 2009 is out of date and you really should update to NIS 2010. If your subscription is current, this update is free.
Please check the system requirements for NIS 2010 from here. If you are not sure if you meet the minimum system requirements shown, then please ask before updating to NIS 2010.
Please visit the Update Center and you can get this update to NIS 2010. You do not need to uninstall NIS 2009 first.
But back to your original question, your automatic subscription will take care of keeping your current product updated but will not automatically update you to the newest program which is NIS 2010. This is why you need to visit the update center to get this.
Please let me know how it goes once you have upgraded NIS 2009 to NIS 2010.
Also, please make sure you manually run Live Update after NIS 2010 is installed. Keep doing Live Update (rebooting as requested) until no more updates are found.
04-18-2010 11:12 AM
Thank you very much Allen, I will proceed and do all what you told me to do (hope my hb won't read this).
I'll certainly let you know.
One more question tho I probably already know the answer. I have 2 laptops with Norton. I have to do the same procedures on both right?
Have a great Sunday, will be back.
04-18-2010 11:22 AM - edited 04-18-2010 11:24 AM
Thanks for the update. Yes you should do the same to get the laptops updated to NIS 2010. One question first: do both laptops also have NIS 2009?
I'm asking because if they are older versions than 2009, then we typically recommend to run the Norton Removal tool as sometimes updates directly to NIS 2010 from versions older than 2009 sometimes have issues if done via the normal update method I mentioned previously.
So if the laptops are older than NIS 2009 please let me know before updating them.
In either case, please let us know how things goes after you complete this.