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Contributor
jswynd
Posts: 18
Registered: ‎10-16-2012

How long do you need to wait for Chat support?

Website promises 2 min? it's been 1/2 an hour! I registered for this forum during the time I've been in the queue!~ USELESS!

Contributor
jswynd
Posts: 18
Registered: ‎10-16-2012

Re: How long do you need to wait for Chat support?

almost an hour...still waiting...

Contributor
jswynd
Posts: 18
Registered: ‎10-16-2012

Re: How long do you need to wait for Chat support?

done, not waiting anymore...useless service...

Contributor
Martin101
Posts: 26
Registered: ‎08-21-2009

Re: How long do you need to wait for Chat support?

That is a long time to wait, I have never had those waiting times before. Normally it's straight away...

peterweb
Posts: 8,041
Kudos: 1,174
Solutions: 303
Registered: ‎04-17-2008

Re: How long do you need to wait for Chat support?

Obviously it depends on how many people are trying to access the service at the same time.

 

My experience was a wait of about 8 minutes to initiate the session.

 

Try again, and let us know how your experience differs.

 

When you do get through, the reports here are that the support is very helpful.

 

Remember you can ask your questions on the forum and one of the many volunteers might have the answer you need.


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