Norton Internet Security / Norton AntiVirus

[rxnb90]

NIS deletes wanted cookies during scans, such as Yahoo login credentials and such.  How do I mark individual cookies as "wanted" and therefore not to be deleted?

[floplot Norton Fighter]

Hello rxnb90

Welcome to the Norton Community Forum

Please see this thread for a similar problem to you     

http://community.norton.com/t5/Norton-Internet-Security-Norton/Preventing-Deletion-Selected-Cookies/...

[rxnb90]

I don't think the issue is in the browser settings.  The issue always occurs immediately after a Norton scan.  Norton brings up a window that asks me if I want to "fix" tracking cookies.  Some I want to retain (like the Yahoo login), some I want to delete (like advertising company cookies).  But Norton does not give me the option to delete some cookies, it's all or nothing. 

When I select "fix", I have to log back in to Yahoo and other sites all over again. 

[huwyngr Norton Fighter]

It may be that Yahoo is in fact tracking as I believe Google does but I only use Google to search with so I don't have a login cookie.

But elsewhere, like here or Compuserve, Norton does not delete my login cookies.

I don't know if there is a way of saying Don't do this one ... you can turn off all deletion of tracking cookies so I'd be inclined to do that since their danger to you are greatly over-rated and if it actually inconveniences you to lose one .... That's what I've done anyway!

[SendOfJive Norton Fighter]

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huwyngr wrote:

you can turn off all deletion of tracking cookies so I'd be inclined to do that since their danger to you are greatly over-rated and if it actually inconveniences you to lose one .... That's what I've done anyway!

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I would follow huwyngr''s suggestion to disable the tracking cookie scan in Norton.  Then, if the Yahoo! cookie still disappears, you will know it is a browser setting, and if the cookie remains, you will know it is a Norton issue, 

[rxnb90]

Understood that's an option.....  But the more elegant solution would be to be able to prevent deletion of those cookies we want -perhaps 1 or 2% of the overall cookie population. 

This can't be new to Norton.  I would expect they have the ability to "tag" a cookie not to be deleted.  That way we can retain those we want and have the automated process remove those we don't.  Just need someone from Norton to guide us thru that process/ setting of that option. 

[SendOfJive Norton Fighter]

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rxnb90 wrote:

Understood that's an option.....  But the more elegant solution would be to be able to prevent deletion of those cookies we want -perhaps 1 or 2% of the overall cookie population. 

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I wasn't offering the suggestion as a solution - I mentioned it to determine if the problem really is a Norton issue or not. 

The sort of granular control you want is already present in all browsers, which is really where cookie management should be done anyway.  Norton has a feature that removes tracking cookies, but if your browser privacy settings are configured correctly, there should not be any tracking cookies present after you end each browser session.  What browser do you use?

[rxnb90]

Firefox 8

[SendOfJive Norton Fighter · Accepted solution]

Hi rxnb90,

Here is a really good article on how to configure Firefox to remove all tracking cookies while retaining the persistent cookies you need for log-ins and site preferences.  

http://www.ghacks.net/2011/03/09/configure-firefox-to-delete-all-cookies-on-exit-but-select-ones/

In addition to following the suggestions in the article, I would also recommend installing the free SpywareBlaster program, which provides a number of passive protections - notably, it will populate the site exceptions lists in Firefox and IE with sites to block from setting cookies, as shown below.

[AllenM Norton Fighter]

Hi rxnb90,

Norton really was not designed to give that level of granular control. It is more designed (as you put it) as an all or nothing proposition for those who want Norton to police up after the fact and remove all remaining tracking cookies.

Though many users have asked for the level of control from Norton which you are asking about, I suspect it has not been done since a properly configured browser can control this much better and most likely accomplish what you are looking for.

Personally I think Norton should not even have this particular feature but that is my own personal opinion.

Best wishes.

Allen