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colceh
Posts: 3
Registered: ‎09-07-2008

How to Verify Norton Product (Specific Key) Not Already Used By Someone Else

I have an opportunity to buy a Norton product from an individual who is not personally known to me, although on the surface this person seems sufficiently trustworthy for an interaction of this magnitude.  For discussion purposes here, presume the product to be (what he claims to be) a new, sealed OEM box of 3-user Norton 360 V2 on CD.  If I was to buy this as a strictly private-party transaction, is there a way that I could quickly confirm (or deny) that the Product Activation Key was still valid (unused), short of installing the software on one of my computers and then seeing whether or not it would activate under my Norton account/userid ?  Also, if all three license instances were still available to me at the time of purchase, is there any way I could restrict anyone else from using that key in the future, since the seller could theoretically have written down the Key Code before sending it to me and might try to use it himself, or re-sell it to anyone else, later?  There is no evidence of fraud/theft, etc - the product seems to have been originally bought by him on the up-and-up; he claims to have never opened the box, examined its contents or used any of the three activations.  He simply doesn't want/need the software and is trying to get rid of it for whatever he can get.
Rootkit Eradicator
Posts: 5,357
Registered: ‎05-30-2008

Re: How to Verify Norton Product (Specific Key) Not Already Used By Someone Else

01. You would need to Install it on a computer to see if it has been Used or not.

 

02. If someone has written the Product Key, there is nothing stopping them from Selling that Product Key on to someone else, or using it "himself".

 

03. How much is "he" offering to Sell it to you for?  I personally would advise not doing the deal, un-less you know the person inside-out, e.g. a family member; therefore, I would advise that you go to a well-known computer shop - or symantec's Online Store - and Buy your Norton Product that way.

 

Thursday, November 21, 2013: The THREATCON was changed to Level 1: Normal | Tue., Nov. 05, 2013: Zero-Day Vulnerability: Microsoft Security Advisory 2896666 | Saturday, November 09, 2013: Cyber-Criminals Serve Up A Veritable Smorgasbord Of Threats For South Koreans | Wednesday, October 09, 2013: New Internet Explorer Zero-Day Targeted In Attacks Against Korea And Japan [C.V.E.-2013-3897]
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yogesh_mohan
Posts: 5,302
Registered: ‎07-29-2008

Re: How to Verify Norton Product (Specific Key) Not Already Used By Someone Else

To verify the validity of activation key(Product Key), better contact the SYmantec Customer Services through this LINK, provide them the key and ask them to verify it. They will be able to find out the exact status- whether any of the licenses is already used or not, how many licenses that the Product key have, whether it is already registered in any other Norton Account etc. Let us know the results.
Rootkit Eradicator
Posts: 5,357
Registered: ‎05-30-2008

Re: How to Verify Norton Product (Specific Key) Not Already Used By Someone Else


yogesh_mohan wrote:
To verify the validity of activation key(Product Key), better contact the SYmantec Customer Services through this LINK, provide them the key and ask them to verify it. They will be able to find out the exact status- whether any of the licenses is already used or not, how many licenses that the Product key have, whether it is already registered in any other Norton Account etc. Let us know the results.

 

Of course you can do this, but this may take up time and that is the reason why I did not mention it.  Also, obviously, the User would have to get the Product Key from the persons to see if it works as you cannot exactly say: "Could you read me out - or show me - the P.K. so I can check with symantec Customer Services that it has not been Used already.".

 

Thursday, November 21, 2013: The THREATCON was changed to Level 1: Normal | Tue., Nov. 05, 2013: Zero-Day Vulnerability: Microsoft Security Advisory 2896666 | Saturday, November 09, 2013: Cyber-Criminals Serve Up A Veritable Smorgasbord Of Threats For South Koreans | Wednesday, October 09, 2013: New Internet Explorer Zero-Day Targeted In Attacks Against Korea And Japan [C.V.E.-2013-3897]
Visitor
colceh
Posts: 3
Registered: ‎09-07-2008

Re: How to Verify Norton Product (Specific Key) Not Already Used By Someone Else

 

  Appreciate the responses so far.  I, of course, also thought about asking Symantec Customer Service but wasn't sure how motivated they would be to research and answer a question like that, or with what speed.

 

   I've been a Norton Utilities/IS/SystemWorks/360 user for many years, remaining loyal as the product line evolves.  Have also always been able to buy yearly renewals for (literally) nothing, or darn near nothing, via mail-in rebates, but this is getting harder to do.  Have considered avenues like eBay to try and save a few $$$ but like all such non-traditional shopping methods, doing so has increased risk, likely on the buyer's shoulders and likely all up front (as is the case here).  If I were to buy a Norton software product from some eBay seller, I suppose I could get it cheaper than a recognized/trusted brick-and-mortar or mainstream-online seller, but the risk of buying an already-used product raises a big red flag.

 

   In the case of eBay, I suppose the way to go would be to buy the product if the price was right and hold off on giving feedback to the seller until I determined for sure whether or not the product keys were all still unused.  If one or more of the licenses/activations had, in fact, already been registered, that would be grounds for giving negative eBay feedback against the seller's user-ID ... an effective retaliation against false-pretense selling that few eBay sellers would be willing to risk.  Of course, nothing would still prevent that seller from using one or more of "my" activations later if he had the code and was no longer at risk of getting negative feedback from a buyer.

Symantec Employee
reese_anschultz
Posts: 2,562
Registered: ‎04-08-2008

Re: How to Verify Norton Product (Specific Key) Not Already Used By Someone Else

colceh, as far as I know, there's no such thing as a 'boxed' OEM version. OEM versions are usually pre-installed or come as just a CD in a sleeve. Also note that most OEM versions do not come with a full year subscription so you would have to verify that as well.
Reese Anschultz
Senior Software Quality Assurance Manager, Symantec Corporation