Norton Internet Security / Norton AntiVirus

[plofre]

Hello!

I installed a NIS 2010 with an account for 3 computers. Meanwhile I upgraded it to 2011.

Now I want to add a 2nd computer to this account. This should be able, but I failed.

I downloaded a 2011 version from the Internet, but this resulted in the creation of e test version and a new account, what I definitely do not want.

How can I fix this problem?

Thanks

plofre

[Phil_D Norton Fighter]

Hello plofre and welcome!

Before going too far, where did you download NIS 2011 from?

Thanks!

[plofre]

Hi, Phil, thanks for responding!

I downloaded it from a german Norton site. That's all I know.

Sorry.

plofre

[Phil_D Norton Fighter]

Until the product key is entered, the NIS 2011 download will be identified as a Trial Version.

You should see a prompt to "Activate" the product when you open the main interface. 

At that point, you can enter your current product activation key and register it to your original account.

Does that help?

[floplot Norton Fighter]

Hello plofre

Go to https://www.mynortonaccount.com/amsweb/default.do and get your key for NIS

If you have downloaded the trial version of NIS 2011, just enter in the key where it says renew. That should pick up your account and should show the same number of days as on your first computer.

If you need to contact customer support in Germany, here is the link for that.

http://www.symantec.com/de/de/support/index.jsp

Hope this helps and please come back and let us know. Thanks.

[plofre]

Thanks a lot!

I hope I understand that correctly.

In order to activate at my 2nd computer I need to enter the same product key as I entered at my 1st computer, is that right?

plofre

[Phil_D Norton Fighter · Accepted solution]

That is correct.

And you can also associate it with your primary Norton Online Account.  You should be given that option after activation.  If not, once activated open the main Norton Interface and click Account at the top of the window.

Let us know how you do.

[plofre]

OK. I used the activation link and entered my product key. That worked.

Thank you very much!