07-15-2013 05:08 AM
I had a new never used 2004 HP Pavilion a535w computer sitting in its original box in the back of my closet for years. This past Spring I set it up for the first time. It came with Windows XP Home and Norton AntiVirus 2004 installed on the system. Its renewal has long since expired so I wish to completely remove all traces of Norton A-V on my system including the registry. Looking in the Control Panel's Add or Remove Programs I see "Norton AntVirus 2004 (Symantec Corporation) Version 10.00.00" and "Noton WMI Udate Version 2005.1.2.20". The renewal date has expired and the virus definitions are from 12/18/2003. I am using a slow dialup connection with Netzero.
Would you please be so kind as to tell me step by step how to remove all traces of Norton A-V and WMI Update on my computer.
07-15-2013 07:14 AM
Even though you are on dial up, you will still have to download the Norton Removal Tool. It is only 850 KB so should not be a problem. www.norton.com/nrt
Start by removing Norton using Control Panel.
Restart your computer.
Run the NRT.
Restart your computer.
Now check to see if there are any other Norton or Symantec products listed in Control Panel, and if so uninstall them from Control Panel.
07-15-2013 07:33 AM
Set windows defender and windows firewall as your security then get updates and recheck for updates until there are no more updates restarting the computer as required.
To uninstall any security software use the windows add/remove programme then restart the computer, then run the removal tool for the specific version of the security software that is available from the security software’s main site, then restart the computer. This process should be done for each security software to be uninstalled, meaning one at a time.
Norton removal tool.
You need to be using windows SP3 as that is the latest version for XP, you may also need to check your drivers are up to date by going to the computer manufacturers main website.
07-15-2013 08:39 AM
FWIW - Here is a link to information on an older version of the Norton Removal Tool: It was called SymNRT in the old days. BTW - the download you desire is on the Left.
It does include the 2004 version of NAV that you have and does not mention the newer versions, so it might do the trick for you - in case what has been said previously does not work.
In regards to Norton WMI Updater removal - from most Google searches it looks like you have to remove a registry entry to totally get rid of it. It appears it wil not remove via the Add/emove Programs, nor with the NRT. I'll give you the link - but I take no responsiblity for whathappens, s I havenot tried the procedure outlined and please bckup your registry prior to even opening it.
Let us know how things go with all the suggestions you try.
07-15-2013 09:03 AM
Are you sure Norton Removal Tool is used for Norton 10? Do you have the link for its use on my particular version? Is the first step to remove both Norton 10 and WMI Update from the Control Panel's Add & Remove Programs? I was told in another forum that NRT would not remove this version. Thank you
07-15-2013 09:22 AM - edited 07-15-2013 09:32 AM
Hi sweets - who is your queston intended for - since there are now two different versions of NRT mentioned in the suggestions?
If it is meant for me - the link I provided states in part and you stated you had NAV 2004 installed(which if memory serves me correctly was version 10)
Programs that SymNRT can remove:
and many others as outlined in the link.
Yes, you should remove both from the Control Panel - but I also understand from other information I have researched that the WMI probably will not be removed from Add/Remove Programs until the rgistry I referred to is removed.
There is a difference between the older SymNRT (which I linked) and the most recent NRT which Peter and intesec linked.
07-15-2013 09:41 AM
Hi again sweets - please double check your version (and year) of NAV. I have done some more research and it appears that the Version 10 you are calling NAV 2004 is in fact NAV 2003. It appears version 11 is the NAV 2004.
If that is the case, then you will need an even older version of the NRT called RNAV2003 which can be downlaod from here:
Once you figure out which version you have, you shld be able to tell which version of the remvoal tool you will need to use.
Please keep us informed.
07-15-2013 10:00 AM
Clicking on the support info for Norton AV in the Control Panel's Add or Remove Programs pane I get "Norton AntiVirus 2004 Version 10.00.00" for Norton WMI Update support info I get "Version 2005.1.2.20" What should I do to remove these completely please and is there any more info you need to determine this? Thank you
07-15-2013 10:10 AM
sweets, if it is in fact NAV 2004, then the SymNRT is the one to use. Thus you would remove NAV 2004 from Add/Remove Programs, reboot, run the SymNRT, and reboot.
For the WMI, try to remove it from Add/Remove, and reboot. If the entry remains in Add/Remove, follow the info in the link above for the registry removal.
Let us know how you get on.
07-15-2013 10:40 AM
Isnt there a definitive way to determine which version NAV I have so that I can remove the product the right way? When I open NAV from the icon i read "virus definitions last updated 12/18/2003", which Im assuming is when it was loaded on the system. It clearly states its Norton AV 2004 and the Control panel states its version 10.00.00. I dont want to make any mistakes. Thanks