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randytwatson
Posts: 1
Registered: ‎03-10-2010

How to get Norton to stop idle scan when the system comes out of idle state?

[ Edited ]

Hi there, I am also having this problem where my system will go into idle mode and Norton kicks on. After returning to my system, Norton just keeps chugging along and taking around 30-40% of my cpu. Never has it shut itself off at any time after I come back and bring the system out of idle, the norton tasks graph clearly shows this. I have had this problem since December, then updated, and now have it again in March.

 

December 2009-Norton Memory Usage_Dec_2_09.JPG

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

and after updating and having this problem now, in March-

 

 

Norton Memory Usage March 10 2010.JPG

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Also, the Idle timeout doesn't work at all, also shown in the graph, my computer is on for only 10 minutes and an idle state begins and Nortone starts immediately (idle timeout is set for 30 minutes, so does this mean it would start 30min after system idle, or wait to being idling after 30 minutes?) either way, this does not make any actual change.

 

I have been in 3 seperate chats with support, all ending with "your problem is now solved" all during the time that this continuous norton process is running and never stopping. I am already up to version 17.5.0.127, and after updating to that, there was only about 6 weeks of relief before the problem returned.

 

I have to confess, that support seems not not know or really take any actions which reflect their understanding of this problem or process, and I am quickly becoming dissatisfied with any results of contacting support.

 

How do we get Norton to STOP this background/idle scan when the system comes back out of an idle state???

 

 

 

[edit: Clarified subject.]

 

Thanks in advance!

floplot
Posts: 10,616
Topics: 218
Kudos: 2,055
Solutions: 367
Registered: ‎04-11-2009

Re: How to get Norton to stop idle scan when the system comes out of idle state?

Hello randywatson

 

Welcome to the Norton Users Discussion Forum

 


Also, the Idle timeout doesn't work at all, also shown in the graph, my computer is on for only 10 minutes and an idle state begins and Nortone starts immediately (idle timeout is set for 30 minutes, so does this mean it would start 30min after system idle, or wait to being idling after 30 minutes?) either way, this does not make any actual change.


I can answer this part of your problem. Idle timeout means that the computer has to be idle for 30 minutes until the idle activities will begin. The default stting is for 10 minutes.

 

When you installed the newest version, did you use the Norton Removal Tool first so that you would get a clean install since you had this problem with 2009 also? Do you have any other security program installed now.? To me it sounds like you didn't get a clean install of the program.

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