Norton Internet Security / Norton AntiVirus

[bhwong]

Norton keep prompting Threats Detected on an installation file downloaded from Microsoft website. How do I tell Norton to ignore this file? There is no option for me to do this! So frustrating.

[Krusty13]

Hi bhwong,

Can you follow the steps in this post by PapauZ and let us know if this helps.

Thanks,  Dave.

[bhwong]

I don't see all the mentioned items in my menu. Some of the menus are gray off too.

Could it because I'm not using my administrator windows account and I have log out and log in as administrator in order to do these? I tried run as administrator and these menus are gray off too.

[Krusty13]

Can you try logging in with your Windows Administrator Account? 

Thanks,  Dave.

[bhwong]

I log in as admin but was not able to access my user account folders. The workaround will be creating a root folder and exclude it from virus scan, then log in to my user account and drag the false threat files into this folder. This is really troublesome. Norton should have designed it more functional for end users who are not administrator since Microsoft has recommended not to use administrator account for normal use.

[bhwong]

It's still prompt about the threat on the file that is no longer there! This is a bug!

[peterweb Worm Eliminator]

Which Norton product are you using, and what version? Click on Support - About.

Have you run LiveUpdate and rebooted your computer until no updates are available?

PapauZ's instruction should still work once you can find your Quarantine History. If you have Norton Internet Security, you click on Advanced from the main page. Then in the Scan section, click on Quarantine. From here you can follow PapauZ's instructions

4. On the list find the file you want to restore
5. Click on More Details (bottom, right side)
6. On the new window click on Options (bottom)
7. Click on Restore file
8. Check the "do not detect it any more option" during the restore
9. Close windows

[bhwong]

Hi,

I'm using Norton Internet Security version 19.7.0.9 with LiveUpdate runned.

The false threated file is too big (600MB) to backup into Quarantine, so I can't delete also.

My workaround is to create a folder to be excluded from scan and moved this file there. But it still show this threated file on the original location.

To overcome this, I simply re-create an empty file with the same filename for Norton to remove. Problem solved. This is just so silly!

[bhwong]

The problem is back and it's getting really frustrating to have it prompt every few minutes. Look like it's time that I uninstall it and switch to the competitor!

btw, I notice that Norton firewall affect my IP scanner, making it equally frustrating for IT pro to troubleshoot their network!

[bhwong]

See attached screen capture where even as Admin account, I do not have the option to ignore the file and is forced to delete it without backup, unless I want to get bugged by the every few minute prompting. Is this a bug or oversight?