Norton Internet Security / Norton AntiVirus

[NightFury12 Contributor]

It seems like you have Compressed file scanning turned on in your Norton. Turn it OFF and then Clear the Norton History Entries then Check. Even if you have created an Exclusions folder, while running the Software the Temp files/Supporting files get created outside of the folder in some other location, which makes the usage of that software difficult. Create exclusion for Specific Files and see.

[bhwong]

So the only possible solution is to turn off file scanning of compressed file? This will mean that I will have no protection when opening compressed file?

What if the file that cause Norton false alarm is not an compressed file? Does this mean that I will have to completely disable file scanning then? This is not acceptable, isn't it? 

How can I feedback to Symantec to fix this bug?

[dickevans Super RootKit Eradicator]

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bhwong wrote:

So the only possible solution is to turn off file scanning of compressed file? This will mean that I will have no protection when opening compressed file?

What if the file that cause Norton false alarm is not an compressed file? Does this mean that I will have to completely disable file scanning then? This is not acceptable, isn't it? 

How can I feedback to Symantec to fix this bug?

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Hi,

Turning off the scanning of compressed files will not reduce your protection when you decompress them.

If the file is not compressed and is causing a false positive then it can be reported here;

https://submit.symantec.com/false_positive/

You should not have to disable file scanning under any circumstance, of normal use.

If you are willing to share more about what you are trying to do and where you are trying to do it we may be able to suggest ways to reduce the warnings.

Thanks

[bhwong]

I'm not trying to do anything. I just want Norton to stop prompting frustrating alerts every few minutes over the same file again and again! It refused to acknowledge that I have already place this file under the ignore list! Why?

Anyway, I have reported it to the https://submit.symantec.com/false_positive/ you have provided. Hopefully Symantec do something to make their product more usable.

[bhwong]

I have reported this false positive but it appears that right-click to scan and auto-scan are using 2 separated virus definition/engine as the right-click did not detect any threat from this file but the auto-scan keep prompting alert of an false positive. This is really a silly implementation.

[peterweb Super RootKit Eradicator]

There may be an issue with your NIS installation.

Try running Autofix by clicking on Support - Get Support. This will check your installation and fix what it finds.

Reboot and test your system.

If that does not work, try the Norton Removal and Reinstall Tool.

Download NRnR from here.

Back up your Identity Safe data if you use this feature.

Run the NRnR tool. As the name says it will remove your installation, and reinstall a fresh copy on your computer.

Run LiveUpdate manually a few times, rebooting as necessary, until no updates are available.

Import your Identity Safe data.

Reboot and test again.