Norton Internet Security / Norton AntiVirus

[nn6o]

Hi all,

Just recently installed NIS 2012 an can't figure out how to disable the "At risk" warning when the Smart Firewall is disabled.  In NIS 2011, this option was available by "hovering" the cursor over the Smart Firewall setting and waiting for the pop-up (ref: link), but this ability doesn't seem to be in NIS 2012.  I've looked everywhere in the settings, but haven't found anything...yet.  Anyone have an idea or is this a needed feature request?

For reference, I'm using another firewall product and don't need the Smart Firewall.  Along the same lines, I wish there was a way to select what components to install (e.g. everything except the firewall).

Thanks!

  - nn6o

[floplot Norton Fighter]

Hello nn6o

Welcome to the Norton Community Forum

Perhaps Norton Antivirus program would be better suited for you since you don't want the firewall. Please see here.. Thanks.

http://us.norton.com/products/charts/comparison.jsp?pcid=mp

[nn6o]

Thanks, but not an option as the software is already purchased.  I was a long time user of Norton products since the DOS days (NAV and NU), but stopped in 2003 due to bloat and removal of functionality (aka "dumbing down").  I heard good things about the re-written NAV 2010, so I picked-up a copy at a local B&M and have used it since.

I'm aware of the differences between NIS and NAV, and SAV and SEP as I've used them all.  I purchased NIS 2010 due to rebates available at the time that brought the cost down to $0.00 (well, about $1.00 with the cost of postage).

The ability to "ignore" disabled settings was available in NIS 2011, so I expect it to be in 2012 also.  Perhaps in an update.

  - nn6o

[killyourtv]

The option to Ignore is present for me in NIS 2012, are you sure you are hovering over the words 'Smart Firewall' and not over the ON/OFF slider?

[nn6o]

Interesting...thanks for letting me know that the "hover" should work.  I'm also using 19.1.1.3, but I don't get the pop-over that allows me to ignore as in NIS 2011.  Under Settings - > Network -> Smart Firewall, I've tried hovering over the "Smart Firewall" tab (on the left), the word "Smart Firewall" that's on the same line as the "On/Off" switch, and everywhere else on that line including over the On/Off switch - no pop-up ever shows.  Either it's a bug on my system or something else is interfering.

Do the NIS program and settings windows use IE as a back-end?  There are some programs that do - perhaps there's some setting elsewhere outside of NIS itself that's preventing the pop-up bubble.

Can someone else please confirm that they also get the pop-up bubble to ignore the "At risk" warning that the Smart Firewall is turned off?  If so, then I might try a un-install / re-install and contact Symantec Support if necessary.

  - nn6o

[AllenM Norton Fighter]

Hi nn6o,

Welcome to the Norton Community.

The ignore option is not under Settings but rather on the main user interface screen. Please see image below and note that you need to hover your mouse over the portion I have highlighted in the rectangular box.

This is the same method as NIS 2011.

Please let us know if this works for you.

Best wishes.

Allen

[AllenM Norton Fighter · Accepted solution]

Hi nn6o,

I think I know partly where the confusion might be. NIS 2012 changed the layout of the main screen to be in "basic view" mode. If you see the following screen, then click on the word "Advanced" and you will see the screen I depicted in my previous post.

If you want the Advanced view to be the default then click on the thumbtack in the upper right corner of the window which will position the thumbtack horizontally and it will then default to Advanced view in the future.

Please let us know how it goes.

Best wishes.

Allen

[nn6o]

Thanks Allen!

I saw your reply yesterday, and went to the Advanced menu - I got the pop-over, but for some reason the "Ignore" option was not available.  I wanted to take screen shots and post a reply, but had an appointment to get to and figured I'd do it when I got back.

Well, I finally had time to get the screen shot a few minutes ago, but lo-and-behold, the "ignore" option is now available!  So all is now well and no more "At risk" warning.

Thanks again!

  - nn6o

[AllenM Norton Fighter]

Hi nn6o,

You are most welcome.

Best wishes.

Allen