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Newbie
anonymouse
Posts: 2
Registered: ‎12-27-2009

How to turn off "annoying" Norton 2010 messages (idle scan, etc).

A quick search did not turn up anything so requesting an answer. I am trying to turn off intrusive popups at the bottom right of the screen relating to idle scans, etc. Is there a way to turn them off? 

 

I must say that the Norton 2010 console is very non intuitive and seems user unfriendly and very confusing. This is my personal opinion/observation.

 

Help gratefully appreciated! 

Tech83
Posts: 960
Topics: 53
Kudos: 164
Solutions: 27
Registered: ‎07-30-2008

Re: How to turn off "annoying" Norton 2010 messages (idle scan, etc).

Hi! Anonymouse,

 

As a PC Bench repair technician I do not recommend shutting down the popus that you Norton product produces; these help to explain the disk and processor activity on your computer.  Activity of this nature if not explained can indicate problems; some of which a very serious (a malware infestation for instance even though most malware will try to hide its activities from the casual user).

 

As for the console...........

 

I have recommended Norton to many of my elderly clients and they have said that it is very easy for them to use.  I even recommend to my friends several of which are very technically inclined and they find it easy to navigate and customize.

 

I do apologize for any inconvience you are experiencing though.

Yaso_Kuuhl
Posts: 5,780
Kudos: 1,436
Solutions: 528
Registered: ‎02-19-2009

Re: How to turn off "annoying" Norton 2010 messages (idle scan, etc).

[ Edited ]

Hi anonymouse,

 

You can turn off such notifications by using Silent Mode; right click on the NIS icon in the notification area and choose  "Turn On Silent Mode". On Silent Mode: I copied the following from the Norton Help Center (you can access the Center by opening NIS, going to "Help & Support" and to "Help"):

 

About the Silent Mode that you turn on manually

 

Norton Internet Security lets you manually turn on Silent Mode for a specified duration. When Silent Mode is turned on, Norton Internet Security suppresses alerts and suspends background activities for the duration that you specify. You can verify the turn-on status of Silent Mode in the notification area, at the far right of the taskbar. The Norton Internet Security icon in the notification area changes to a crescent-shaped icon to display the turn-on status of Silent Mode. Turning on Silent Mode manually before you perform your tasks helps you prevent alerts, notifications, or background activities interrupting you for the specified duration.

You can turn on Silent Mode for a period of one hour, two hours, four hours, or six hours. After the specified duration, Norton Internet Security turns off Silent Mode. You can also manually turn off Silent Mode at any time. Norton Internet Security notifies you after Silent Mode is turned off. The activities that are suspended during Silent Mode run after Silent Mode is turned off.

 

However, you can only use Silent Mode temporarily (for up to six hours max.). You could, alternatively, turn off Idle time scans by opening NIS, going to "Settings" under the "Computer" tab and then selecting "Turn off Idle Time Scans"; this, however, will only turn off the full system idle scans - idle quick scans cannot be turned off. 


Also, as Tech83 said, you may want to keep the popups/notifications turned on for security reasons. 

Message Edited by Yaso_Kuuhl on 12-28-2009 10:20 AM
Newbie
anonymouse
Posts: 2
Registered: ‎12-27-2009

Re: How to turn off "annoying" Norton 2010 messages (idle scan, etc).

[ Edited ]

Tech83 wrote:

Hi! Anonymouse,

 

As a PC Bench repair technician I do not recommend shutting down the popus that you Norton product produces; these help to explain the disk and processor activity on your computer.  Activity of this nature if not explained can indicate problems; some of which a very serious (a malware infestation for instance even though most malware will try to hide its activities from the casual user).

 

As for the console...........

 

I have recommended Norton to many of my elderly clients and they have said that it is very easy for them to use.  I even recommend to my friends several of which are very technically inclined and they find it easy to navigate and customize.

 

I do apologize for any inconvience you are experiencing though.


Thanks Tech83 .... unfortunately, I'm not elderly ;)  

 

I am however technically savvy, and I find popup messages annoying and VERY intrusive. I don't like being spoonfed worthless info that affects my ability to do my job. I don't mind if it displays info to expect my input, or logs information for me to look at once in a while. Thanks for your opinion.

Message Edited by anonymouse on 12-28-2009 06:49 PM
Tech83
Posts: 960
Topics: 53
Kudos: 164
Solutions: 27
Registered: ‎07-30-2008

Re: How to turn off "annoying" Norton 2010 messages (idle scan, etc).

Hi! Anonymouse,

 

Yaso_Kuuhl makes a very valid point in using the Silent Mode feature of Norton.  (My apologizes ahead of time for any misspelled names.)  The popups that annoy you so much also serve the purpose of letting you know that the product is functioning properly and doing what it was designed to do.  I understand that they can sometimes be annoying and to some people downright irksome at times; but I friend of mine found out that when these popups disappear there's trouble already started with the computer and repairing it can be very costly.  And since my friend is a PC Specialist quite of few people take their cues from him.  For the full time scan popup to get rid of it temporarily you just need to move the mouse this will stop the scan and the popup will disappear.  Remember that even the most technically savvy people can be hit with malware without them ever knowing until it is too late.

 

Your view and opinions are respected.  Symantec does strive to make as many people happy as they can but sometimes they do need feedback from their products users.

Newbie
drdollar
Posts: 1
Registered: ‎01-01-2010

Re: How to turn off "annoying" Norton 2010 messages (idle scan, etc).

I have to second everything the original poster said. The new Norton 2010 interface is unintituitive and the popups are extremely annoying as I am watching online shows. I have a PhD in designing software and this system is now obnoxious. If the anitivirus software can't do its job without telling me about it then I better find new software. How disappointing after I've used Norton for many years. Hopefully I can find some other post telling me how to display these reminders because they really will force me to switch software.

 

Visitor
pfinch
Posts: 6
Registered: ‎01-01-2010

Re: How to turn off "annoying" Norton 2010 messages (idle scan, etc).

Yeah, I call bull on this one.  I get incessant popups for "Introducing norton safe Search".  It's mostly a marketing tie-in with ask.com, and as far as I can tell you have to deselect it every single time.  I want a way to keep this ad from recurring.

 

I bought security software to prevent exactly this sort of thing.  This is not good behavior from Symantic.

 

 

Madeline
Posts: 222
Topics: 20
Kudos: 65
Solutions: 2
Registered: ‎10-10-2008

Re: How to turn off "annoying" Norton 2010 messages (idle scan, etc).

Hi all,

I can see why the pop ups can be annoying and I've sometimes found this to be the case, I don't think they should be turned off easily, if at all.

It seems to me that, as they supply programs which are available globally, Symantec have to cater for all users regardless of their PC knowledge and many will not be "tech savvy", what you might call the lowest common denominator.

It shouldn't be easy for people to turn off things that may be of benefit to them accidentally or from ignorance of what they mean. Sometimes new PC users won't remember how they did something and will therefore be unable to undo it.

Yaso_Kuuhl has given some god advice on how to minimise "annoyances" for those who feel that their tech know-how is being insulted!

I've been using NIS since the 2002 version and I find that both the appearance and usability of NIS 2010 is better than any previous version I've used, although I liked NIS 2009 a lot too.

I'm one of those elderly people referred to above! I like programs that look good and are easy both to use and to customise, although I have to say that that would have been my attitude regardless of my age!

This is a general reply, not aimed at any particular person on this thread and I hope I haven't offended anyone here, that was not my intention.

I wish you all a very Happy and Prosperous New Year!
Windows XP Home SP3, 2 x Windows 7 Home Premium SP1 - 32 & 64 bit, NIS 2014 v21.2.0.38
Visitor
pfinch
Posts: 6
Registered: ‎01-01-2010

Re: How to turn off "annoying" Norton 2010 messages (idle scan, etc).

Symantec ought to require users to confirm they know what they're doing when they turn "features" off.  Fine.  Have a check box.  But sophisticated users should not have to put up with this level of obtrusiveness.  Particularly when it is clearly just bundling, and not a real security feature.

 

Besides, as far as I can tell, for some of these features it is not possible to permanently disable them. 

 

I am going to drop Norton If I don't get a fix for this.  Someone else can have my security software money.

Madeline
Posts: 222
Topics: 20
Kudos: 65
Solutions: 2
Registered: ‎10-10-2008

Re: How to turn off "annoying" Norton 2010 messages (idle scan, etc).

You could try putting your suggestion for a Check Box in the 'Suggestions for 2011' thread. It might be taken up for the next version of NIS.

 

Suggestions for 2011

Windows XP Home SP3, 2 x Windows 7 Home Premium SP1 - 32 & 64 bit, NIS 2014 v21.2.0.38