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Visitor
gerrardo
Posts: 4
Registered: ‎10-09-2011
Accepted Solution

How to uninstall NIS 2012 COMPLETELY

[ Edited ]

I want to uninstall nis 2012 completely and permanently (reason...see screenshot http://imageshack.us/photo/my-images/847/unledevd.png/ ).  How to do that, wthout future bugs and problems, because I think try other product  Thanks in advance and sorry for my bad english. 

PapauZ
Posts: 6,792
Topics: 392
Kudos: 1,025
Solutions: 374
Registered: ‎04-08-2008

Re: How to uninstall NIS 2012 COMPLETELY

[ Edited ]

Hi,

 

I'm really sorry about your bad experience :(.

Can we try some things to solve your issue, or are you totally sure about the removal?

 

If you would like to get some help, please let us know.

 

Or if you want to remove the product completely, here are the steps for you:
1. Download Norton Removal Tool: www.norton.com/nrt

2. Download the new security product you want to use in the future

3. If you used the Identity Safe feature, and don't want every login infos lost, do a backup of them in the CSV format. That could be opened with many programs like Notepad or Excel.
4. Disconnect from internet
5. Remove Norton Internet Security from Start Menu or from Control Panel -> Add or Remove programs
6. Reboot
7. Run the Norton Removal Tool, reboot (repeat it 2-3 times)

8. Install the other product, and update its virus definitions


Windows 8.1 Embedded Industry Pro x64 Hungarian, Norton 360 v21.3.0.12

Contributor
johannes
Posts: 53
Registered: ‎09-08-2011

Re: How to uninstall NIS 2012 COMPLETELY

I think it's a shame that so many are experiencing problems with NIS 2012. Something must be done urgently or give us more information so we know that something is going on. What are the plans? Should we users with problem go back to 2011?

 

Kind regards:

 

/Johannes 

Keylogger Crusher
RichD
Posts: 302
Registered: ‎01-06-2010

Re: How to uninstall NIS 2012 COMPLETELY


johannes wrote:

...... Something must be done urgently or give us more information so we know that something is going on. What are the plans? 

 

Kind regards:

 

/Johannes 


I agree with Johannes. 

 

Not enough information is being made available to potential users concerning the status of the various issues that have been identified.  Also, some of issues seem to be very serious, involving problems with the grid of Symantec servers in the Internet "cloud".  We are not given enough information about how Symantec proposes to solve the multiple issues that involve both the locally-installed client software and the 'cloud' based server software existing on the Symantec servers.

RichD



HP-Mini 110 -1020NR (netbook) 2GB RAM, CPU N270 @1.60GHz, Windows XP Home, SP3, NIS 2011 18.6.0.29 (installed 12h00 GMT 18-JUL-11) , FF5,IE8

Visitor
gerrardo
Posts: 4
Registered: ‎10-09-2011

Re: How to uninstall NIS 2012 COMPLETELY

[ Edited ]

Yes, I definitely uninstall NIS, although this is the first error, which i'm seen. Error occur, when disabling modules of nis, because fifa 12 lags. After disable nis, lag is missing. I will try without any security package or antivirus...may be.

Reinstalling the program can't fix the problem, because my windows 7 and nis is new and fresh. What will change reinsalling? Thank you for help.  

p.p after uninstall, should I manual delete any keys in registry?

yank
Posts: 9,853
Kudos: 2,154
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Registered: ‎12-02-2009

Re: How to uninstall NIS 2012 COMPLETELY


gerrardo wrote:

Yes, I definitely uninstall NIS, although this is the first error, which i'm seen. Error occur, when disabling modules of nis, because fifa 12 lags. After disable nis, lag is missing. I will try without any security package or antivirus...may be.

Reinstalling the program can't fix the problem, because my windows 7 and nis is new and fresh. What will change reinsalling? Thank you for help.  

p.p after uninstall, should I manual delete any keys in registry?


If for some reason your inital download/install was  corrupted , or you had another security program installed which was not totally removed (I know you said Win 7 and NIS was new), or you have added another security program that runs in real-time can cause a corrput install.

 

Running the Norton Removal Tool as PaupauZ suggests should remove the stray registry entries.

floplot
Posts: 10,576
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Registered: ‎04-11-2009

Re: How to uninstall NIS 2012 COMPLETELY

Hello gerrado

 

There are many causes of lag when playing computer games whether offline or online. There are settings in NIS which can be changed to keep NIS from interferring with your game while you are playing. I would NOT suggest playing online games without any security. I would NOT suggest being online without any security. You may eliminate the lag without security program, but you are inviting more trouble than lag. There are so many variables that can cause lag in a game. If you have everything at default settings, there can be changes made to eliminate  or lessen the lag. Thanks.

Success always occurs in private and failure in full view.




xxJackxx
Posts: 179
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Registered: ‎11-17-2009

Re: How to uninstall NIS 2012 COMPLETELY


gerrardo wrote:


...p.p after uninstall, should I manual delete any keys in registry?



I usually search for any Norton/Symantec keys and delete them (assuming you aren't using any of their other products.)

floplot
Posts: 10,576
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Registered: ‎04-11-2009

Re: How to uninstall NIS 2012 COMPLETELY

Hello gerrardo

 


xxJackxx wrote:

gerrardo wrote:


...p.p after uninstall, should I manual delete any keys in registry?



I usually search for any Norton/Symantec keys and delete them (assuming you aren't using any of their other products.)


Here is a very IMPORTANT word of warning about deleting keys from the registry. Unless you really know what you are doing in the registry, it is best to leave the registry alone. Being that this is a new Windows 7 install, you may not be familiar with the new registry entries. One wrong deletion can leave your computer unworkable. Thanks.

Success always occurs in private and failure in full view.




xxJackxx
Posts: 179
Topics: 18
Kudos: 35
Solutions: 5
Registered: ‎11-17-2009

Re: How to uninstall NIS 2012 COMPLETELY


floplot wrote:

Here is a very IMPORTANT word of warning about deleting keys from the registry. Unless you really know what you are doing in the registry, it is best to leave the registry alone...


I must agree, if you don't know what you are doing, don't. It is not necessary but I have been playing with the registry since the days of Windows 95 and am quite familiar with it.