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Bot Obliterator
Quads
Posts: 13,250
Registered: ‎07-21-2008

Re: Please Help! Trojan Gen 2, Trojan Zeroaccess and Hacktool rootkit

Step 4. (b)

 

Download OTL http://www.bleepingcomputer.com/download/otl/

 

Disable Norton for say 30 minutes

 

Start OTL,  

Click the Scan All Users checkbox.

Change file age to 60 days

 

Press the 

 

 

An OTL.txt  and extras.txt will be created.

 

Quads

Contributor
tmdymock
Posts: 26
Registered: ‎07-09-2012

Re: Please Help! Trojan Gen 2, Trojan Zeroaccess and Hacktool rootkit

Here is the log from OTL

Bot Obliterator
Quads
Posts: 13,250
Registered: ‎07-21-2008

Re: Please Help! Trojan Gen 2, Trojan Zeroaccess and Hacktool rootkit

Uninstall

 

ESET Online Scanner

Babylon Toolbar

 

 

Quads

 

Contributor
tmdymock
Posts: 26
Registered: ‎07-09-2012

Re: Please Help! Trojan Gen 2, Trojan Zeroaccess and Hacktool rootkit

They have both been uninstalled. There is a CA Pest Patrol Realtime Protection, I don't know if it came attached to something else, I did not install it. May I uninstall it. Thanks again for all your help it has been so appreciated. Tmdymock

Contributor
tmdymock
Posts: 26
Registered: ‎07-09-2012

Re: Please Help! Trojan Gen 2, Trojan Zeroaccess and Hacktool rootkit

There is also a Yontoo product installed that i did not install do I need to take it off as well. 

Bot Obliterator
Quads
Posts: 13,250
Registered: ‎07-21-2008

Re: Please Help! Trojan Gen 2, Trojan Zeroaccess and Hacktool rootkit

You can remove them.

 

Quads

Contributor
tmdymock
Posts: 26
Registered: ‎07-09-2012

Re: Please Help! Trojan Gen 2, Trojan Zeroaccess and Hacktool rootkit

Thanks so much, I am all done now, it is all clean?

Bot Obliterator
Quads
Posts: 13,250
Registered: ‎07-21-2008

Re: Please Help! Trojan Gen 2, Trojan Zeroaccess and Hacktool rootkit

I have to script for the rest

 

Quads

Contributor
tmdymock
Posts: 26
Registered: ‎07-09-2012

Re: Please Help! Trojan Gen 2, Trojan Zeroaccess and Hacktool rootkit

FYI: Periodically it will not let me sign on and just stays on the screen to type in the password. 

Bot Obliterator
Quads
Posts: 13,250
Registered: ‎07-21-2008

Re: Please Help! Trojan Gen 2, Trojan Zeroaccess and Hacktool rootkit

Do you have System Restore Points that go backs days before the infection.

 

Quads