Norton Internet Security / Norton AntiVirus

[ahappy]

I can not delete this virus from USB memory. The location of the virus in recyclebin of USB...

I'll be glad to help me.

Thanks,

Computer Hardware info:

 Intel(R) Core(TM) i7 CPU  Q 720  @ 1.60GHz, 1600 Mhz,Quad core processors

6 GB Ram   X64 win 7 Home Premium 

[yogesh_mohan]

Try the removal tool from the following article:

http://www.symantec.com/security_response/writeup.jsp?docid=2009-011316-0247-99

[ahappy]

Yogesh,

these tools did not solve the problem.

 I will try to delete the virus from using the Ghost recovery disk.( Explore > USB memory> recyclebin > delete...

Thank you for your help.

best regards

[mdturner]

---

ahappy wrote:

Yogesh,

these tools did not solve the problem.

 I will try to delete the virus from using the Ghost recovery disk.( Explore > USB memory> recyclebin > delete...

Thank you for your help.

best regards

---

Hi ahappy

Here is a link to the Symantec report on this malware which contains manual removal instructions. Part of these instructions involves editing the registry which you should back up to a safe place before doing.

http://www.symantec.com/security_response/writeup.jsp?docid=2008-123015-3826-99&tabid=3

[ahappy]

Thank you , mdturner,

I will try in the evening,

Regards,

[ahappy]

Hi everyone,

mdturner,

You mentioned you wrote in the above link, I checked the entries in the registry. No written entries in the registry. I think the local network has a virus. . There are 200 computers in the office. This situation is repeated each time. I do all operating system files visible. Targets specified in the file can not be deleted manually. NIS 2010 says that prevent contamination. But when I re-attach the USB memory, he says failed. Recycler folder(USB) is always accessible with a ghost, and I manually delete the virus. I spent so much time that process. You're given in the above link for Windows 7, not infected with this virus ..
Windows 7 64 bit home premium required for an update on that?
I do not understand,,,,

Best Regards,

[mattsegers]

So its only on your flash drive? If there is nothing important on there, maybe try formatting it (the flash drive)?

Otherwise try scanning it in safe-mode with Norton - presumably the virus won't be running if you leave the flash drive in the computer and then boot into safe mode. Hopefully it can remove it if it is not running.

Just a thought

Matt

[ahappy]

Hi everbody,

When installing other flash memory, I'm having the same problem. First of all I think we should clean the local computer network.

Safe mode and fix the registry entries, time-consuming things.

NIS2010 installed on most machines. Symantec is a reputable company. I think that the solution will reproduced.

I'm sending thanks to Symantec technical team,

Regards,,,

[Floating_Red]

I would suggest following those instructions that mdturner provided if you want this issue resolved.  If it is just on the U.S.B. Memory, you may have to edit some things on there as well.

[ahappy · Accepted solution]

These problems are solved. What more do  i say ?

Thanks,,,