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Newbie
InternetCyborg
Posts: 3
Registered: ‎12-14-2009

I can't repair my Norton.

Today, I notied something very wrong with my Norton. I attempted to click,"FIX NOW" several times but it always says,"Fix not complete" It's my Auto-Protection and I don't know what's wrong with it.

 

delphinium
Posts: 9,859
Kudos: 2,955
Solutions: 293
Registered: ‎11-21-2008

Re: I can't repair my Norton.

What is your operating system and service pack level?  What version of Norton have you got?  Later version numbers are under Help & Support>About.  Have you got Norton Internet Security, Norton Antivirus, or N360?  Or other?

 

Do you have any other security product on the machine?

Under certain circumstances profanity provides relief denied even to prayer.
Mark Twain
Newbie
InternetCyborg
Posts: 3
Registered: ‎12-14-2009

Re: I can't repair my Norton.

I have Internet Security and Windows Home Premium.
delphinium
Posts: 9,859
Kudos: 2,955
Solutions: 293
Registered: ‎11-21-2008

Re: I can't repair my Norton.

We are getting there.  Look at Norton under Help & Support>About for the version number.  It should be 16.x.x.xx or 17.x.x.xx.  That can make a difference to the operation.  When you say Home Premium, I am assuming Win 7, is that correct?

 

Do you have any other security or scanning software running on the machine?

 

Under certain circumstances profanity provides relief denied even to prayer.
Mark Twain
Newbie
InternetCyborg
Posts: 3
Registered: ‎12-14-2009

Re: I can't repair my Norton.

I do NOT have Windows 7. I'll check for the serial code right now~ Also, someone suggested that I should just turn off my computer and then try later, will that help?
delphinium
Posts: 9,859
Kudos: 2,955
Solutions: 293
Registered: ‎11-21-2008

Re: I can't repair my Norton.

It is not likely that just turning it of and on will fix it, but let us know how it goes.
Under certain circumstances profanity provides relief denied even to prayer.
Mark Twain