12-14-2009 02:18 PM
Today, I notied something very wrong with my Norton. I attempted to click,"FIX NOW" several times but it always says,"Fix not complete" It's my Auto-Protection and I don't know what's wrong with it.
12-14-2009 02:23 PM
What is your operating system and service pack level? What version of Norton have you got? Later version numbers are under Help & Support>About. Have you got Norton Internet Security, Norton Antivirus, or N360? Or other?
Do you have any other security product on the machine?
12-14-2009 02:54 PM
We are getting there. Look at Norton under Help & Support>About for the version number. It should be 16.x.x.xx or 17.x.x.xx. That can make a difference to the operation. When you say Home Premium, I am assuming Win 7, is that correct?
Do you have any other security or scanning software running on the machine?
12-14-2009 04:28 PM