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Visitor
ATLNative3000
Posts: 4
Registered: ‎11-04-2013

I have a worm virus in my computer! Power Eraser does nothing!

I have all the Norton Anti Virus features on! I think someone hacked into my computer and put a worm virus in it that Norton Anti Virus cannot detect! Everytime I try to download software or watch movies on Youtube that's over an hour long the computer reboots! I spoke to live chat about this problem before it escalated to Youtube videos and the virus for gone for about a week but now it's back!

F4E
Posts: 3,763
Registered: ‎05-23-2009

Re: I have a worm virus in my computer! Power Eraser does nothing!

Hi ATLNative3000, and welcome. Malware removal is not being done here, at the moment. We suggest you try one of the sites listed below, and stay with the one expert until your system is fixed.

 

http://www.bleepingcomputer.com/

http://www.geekstogo.com/forum/
http://www.cybertechhelp.com/forums/
http://forums.whatthetech.com/

Windows 7 64 Bit Sp1 NIS V 21.4.0.13
SendOfJive
Posts: 10,754
Kudos: 4,794
Solutions: 776
Registered: ‎02-07-2009

Re: I have a worm virus in my computer! Power Eraser does nothing!

It doesn't sound like anything that modern malware would typically do.    Is the PC rebooting or simply shutting down?  Do you usually shut down your computer at the end of the day?.

F4E
Posts: 3,763
Registered: ‎05-23-2009

Re: I have a worm virus in my computer! Power Eraser does nothing!

ATLNative 3000, before you go to any of the malware sites listed could you let us know which version of NAV you have, and what Live Chat said about your problem. It may well be a problem with the way your system is behaving. Are you fully up to date with updates ?

Windows 7 64 Bit Sp1 NIS V 21.4.0.13
Visitor
ATLNative3000
Posts: 4
Registered: ‎11-04-2013

Re: I have a worm virus in my computer! Power Eraser does nothing!

The person at Live Chat had me on hold for too long that's why I posted here. I usually shut my computer down at the end of the day. Now the worm has spreaded because when I try to run a full scan the computer will reboot in about 20 mins during the scan.

Super Phishing Phryer
DaveH
Posts: 5,683
Registered: ‎01-06-2010

Re: I have a worm virus in my computer! Power Eraser does nothing!

Laptop or desktop?

 

I agree with SendOfJive, I don't think it's an infection.

The most common causes of spontaneous reboots are overheating and power supply problems.

Overheating is the most common and easy to fix if you have a desktop by opening it up and cleaning all the dust out of it.

The way you describe it happening when your doing intensive tasks like watching videos and scanning your system makes it sound like that may be your problem.

 

Most systems have a hardware monitor program available at the manufactures or motherboards website that you can install and see the temperatures and power supply voltages.  If you run that tool and start a full scan you may find what the problem is.

 

Dave

F4E
Posts: 3,763
Registered: ‎05-23-2009

Re: I have a worm virus in my computer! Power Eraser does nothing!

Or you could install a utility like Speccy, which will give a comprehensive readout of your computer specs, and indicate if anything is untoward, like high hardware temperatures. You can download it from here....

 

http://www.piriform.com/speccy

Windows 7 64 Bit Sp1 NIS V 21.4.0.13
Super Spyware Scolder
Scoop8
Posts: 279
Registered: ‎11-28-2012

Re: I have a worm virus in my computer! Power Eraser does nothing!


F4E wrote:

Or you could install a utility like Speccy, which will give a comprehensive readout of your computer specs, and indicate if anything is untoward, like high hardware temperatures. You can download it from here....

 

http://www.piriform.com/speccy


ditto.gif   

 

I've been using Speccy on both PC's for a couple of years.  It's a very good utility, just about all of your PC's info is retreivable with the tool.

 

I also have something called Speedfan  .  It monitors your system fans and temps.  There's a tab with graphs, and you can set up an alarm-notification scheme, e-mail's, etc, if the tool detects a fan that's not operating.

 

Here's a screencap of the "fan/temp" tab from the tool:

 

Capture.PNG

Visitor
ATLNative3000
Posts: 4
Registered: ‎11-04-2013

Re: I have a worm virus in my computer! Power Eraser does nothing!

No it's not overheating because it was fixed before. It was caused by malware from a toolbar spam that come with some downloads. When I remove certain files nothing happens. But when I try to remove Java 6 (since I have Java 7) the computer reboots and when I also try to download anything else the computer reboots.

Regular Contributor
intesec
Posts: 1,381
Registered: ‎02-11-2013

Re: I have a worm virus in my computer! Power Eraser does nothing!

Hi ATLNative3000

Even brand new products can go wrong?  As you have had the computer fixed what was the problem?

 

Do you have a laptop or a desktop?

 

What is the name of the Norton product and the version number, you can find this by clicking the Norton icon, click support, hover over, about, on the window that opens, the second line down is the version number.

 

The suggestion Scoop8 has posted is a good idea and if you can do this it will help the problem solving.  From the image on Scoop8’s post it looks like the chart tab may give the time line of the temperature record which is what is required, can you post an image of the temperature record using screen capture and the paint programme or use the snipping tool (see help and support from the start menu).

 

How to post an image in the Norton forum, link below.  Please check that personal information is edited out this can be done using the paint programme see help and support from the start menu.  Your image may take some time for a moderator to validate it, until then you will see a box with a triangle in it.

 

http://community.norton.com/t5/Forum-Feedback/Forum-Tip-How-to-post-screenshots-in-the-forum/td-p/25...

 

You might like to try a second on demand scanner?

The link below need the basic version downloaded not the trial or the pro the same when installing to avoid any real time protection which should be turned off as it can conflict with your security software.  To download latest version top RHS of page.  Install and get updates.  The site for the downloads of the software is OK but don’t click on the adverts.

 

http://www.filehippo.com/download_malwarebytes_anti_malware/

 

 

ATB

 

intesec