10-20-2009 08:20 PM
Hi
Have you tried restarting your modem and your router if you have one and then try getting to IE? Have you tried cleaning out your temp files, cookies, browsing history etc?
Success always occurs in private and failure in full view.
10-20-2009 08:27 PM
I just reread this thread and noticed your comment about having tried IE8 and not liking it. Did you try it on the computer you are now having problems with? If you did, how did you remove it? Also, if it was on this computer, what kind of problems caused you to remove it?
I'm asking this to see if there are some clues here.
I did an internet search on this topic and found very few posts, 96 total, half of them in another language. After removing duplicates and same posters, it seems to come down to about a dozen people having this issue (most of whom, like you, posted to two or more help forums).
The most common response (other than "my AV is better than your AV" ) in all the forums was that this seemed like a malware problem. You yourself were asked at another site to provide a HijackThis log, which you didn't do at the time because it appeared that a Live Update had fixed the problem. I think what many of us are concerned about is that this behavior you describe in many ways mimics an attempt at hijacking your browser. If you do decide to provide a HijackThis log, you will get expert help here in doing so -- and it has been done for these boards by totally novice users.
There are a number of possibilities and the questions being posed are being asked so that we can quickly eliminate most of these possibilities. At the moment, we only have your confidence that your computer has no infections, that this is solely a NAV issue. What I have found over the years, is that an uncompromised computer using uncompromised software has no problems. Period. When something is going wrong, removing the piece that SEEMS to cause the problem has never been enough for me. I need to know what is really happening, just in case something hidden might turn out to wreck my computer six months down the ride.
If you read these boards a lot, you will see I often resort to metaphors and analogies. Here is my latest.
My wife drives a really noisy car. We've been told that much of that noise is the result of tire noise (which is consistent with our own guesses). Suppose now that we invest sufficient money to upgrade to top-of-the-line super quiet tires. Immediately, my wife notices that when she is on the highway, there is a click that occurs every minute or so. Her immediate assumption is that there is something wrong with the tires or with their installation or that the mechanics damaged the car while changing the tires. Because we kept the original tires (heaven knows why - perhaps to make sleds out of for the winter), we have the new tires taken off and the old ones put back. Voila! Problem solved.
Well, not quite. You see, the click was still there, but masked by the noise of the old tires. The quiet new tires revealed a problem, but were not the cause of it. So now the problem that the click represents continues and worsens. Eventually, it forces itself on us in a way we can't ignore; and the cost of that repair far exceeds what the cost would have been to analyze and repair the original click.
10-20-2009 08:31 PM
floplot wrote:Hi
Have you tried restarting your modem and your router if you have one and then try getting to IE? Have you tried cleaning out your temp files, cookies, browsing history etc?
Please remember that she is having no problem reaching the internet other than with IE. There is no modem or router problem.
On the other hand, there is nothing wrong with purging all the stuff you mentioned.
The other thing to remember is that this is definitely linked in some way with NAV since it is an NAV message she is getting. It will probably take a Symantec technician to tell us what triggers that kind of message, and if it is related to the NAV configuration or to the IE configuration or to something else entirely.
10-20-2009 11:47 PM
Have you tried this method to reset the IE settings? Sometimes there are so many addons and annoying settings which have been modified by malware that it might be a good try to do this (Beware your cookies, favorites etc will be deleted!): Enter the menu start -> Control Panel -> Internet Settings -> The tab Advanced -> click on the button (reset i think) -> click on delete personal settings and click reset.
This should fix any problems with any addons which have problems with IE. After this i would recommend you run windows update, liveupdate and make a full scan with Norton and restart the computer before reenabling Norton IPS and Norton Toolbar.
Please tell me how it went...
10-21-2009 09:09 AM
Hi
This is basically what I was getting at in my prior post, but didn't word it as clearly as you have.
Salihb wrote:Have you tried this method to reset the IE settings? Sometimes there are so many addons and annoying settings which have been modified by malware that it might be a good try to do this (Beware your cookies, favorites etc will be deleted!): Enter the menu start -> Control Panel -> Internet Settings -> The tab Advanced -> click on the button (reset i think) -> click on delete personal settings and click reset.
Have you tried cleaning out your temp files, cookies, browsing history etc?
Success always occurs in private and failure in full view.
10-21-2009 09:16 AM
Folks, the problem originally reported has been identified internally. A fix is currently in QA and barring any complications should be available via LiveUpdate later this evening (Pacific)
Regards,
- D
10-21-2009 09:16 AM
10-21-2009 09:17 AM
Yahoo! Thank you so much, DesiT!
What is QA?
10-21-2009 09:18 AM - edited 10-21-2009 09:19 AM
Hi jbfrommi
As the Symantec employee just posted, a fix should come down via live update tonight, so please wait till then for the fix. Hopefully, it will fix your problem as it should since you mentioned that Symantec had fixed it previously.
QA = Quality Assurance
Success always occurs in private and failure in full view.
10-21-2009 09:57 AM
