Norton Internet Security / Norton AntiVirus

[mijcar]

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jbfrommi wrote:
I really don't want to delete my favorites. Have deleted cookies, files, history.

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This is for future reference since it looks like Symantec might have a fix; but two things:

1.  You should never need to delete your favorites since the existence of this data has no impact on the actual working of Internet Explorer;

2.  but if you do want to save your favorites or even transfer them to another computer, you can click (while in IE) on File>Import and Export and select export and favorites; and IE will make a backup copy of your favorites to use where and when you need.

[mdturner]

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jbfrommi wrote:
I really don't want to delete my favorites. Have deleted cookies, files, history.

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You can export them.

[jbfrommi]

Thanks mijcar & mdturner.

[jbfrommi]

I'm sad to say, I still can't open IE. 

DesiT wrote

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What is your IE home page currently set to? Since you can't launch IE presently can you go to Control Panel -> Internet Options and let me know the site currently set there. Also, if you set the home page to 'about:blank' by clicking the 'Use Blank' button, does IE launch for you?

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I don't know if this means anything, but I set my homepage to about:blank and last night when I went into internet options to check and make sure it was still the same it had changed to http://securityresponse.symantec.com/avcenter/fix_homepage I have no idea how that url got in there.

Joyce 

[mdturner]

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jbfrommi wrote:

I'm sad to say, I still can't open IE. 

DesiT wrote

________________________________________________________________________________________________________________

What is your IE home page currently set to? Since you can't launch IE presently can you go to Control Panel -> Internet Options and let me know the site currently set there. Also, if you set the home page to 'about:blank' by clicking the 'Use Blank' button, does IE launch for you?

________________________________________________________________________________________________________________

I don't know if this means anything, but I set my homepage to about:blank and last night when I went into internet options to check and make sure it was still the same it had changed to http://securityresponse.symantec.com/avcenter/fix_homepage I have no idea how that url got in there.

Joyce 

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Hi Joyce

Sorry it is still not working. In a post yesterday Desi_T indicated that a fix should have been ready for release last evening. Could you do a manual liveupdate and then see if that has corrected the issue and let us know.

Thanks

[jbfrommi]

Thanks for your response, mdturner. I did the manual when I started the computer this morning, then I tried IE and it closed, so I did it again. I just went and did another and it still won't open.

[mdturner]

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jbfrommi wrote:
Thanks for your response, mdturner. I did the manual when I started the computer this morning, then I tried IE and it closed, so I did it again. I just went and did another and it still won't open.

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HI Joyce

Thanks for confirming that. DesiT will, no doubt, be looking at this at some stage and will be interested in following up.

[cgoldman]

jbfrommi

Please see my previous post. My offer still stands. I am just not sure from the posts in the thread if you answered the question I asked. Anyway good luck

[jbfrommi]

Thanks for your response, cgoldman. The members of this forum are so helpful and I'm really grateful. Most of the stuff you all suggest is Greek to me. I have no idea what a debugger is and DesiT said that Norton has found the problem, and they're working on a fix for it. I would hate to do anything right now until I'm told that Norton can't fix the bug.

[floplot Norton Fighter]

Perhaps they are still doing quality assurance on it and it has been delayed.