Norton Internet Security / Norton AntiVirus

[CoCoRosie]

I know I'm infected, because here's the behavior that's happening:

- When Norton is installed I keep getting errors every few minutes about a Symantec Service Framework crash and a CCSVCHST.EXE crash.

- And it shuts down Norton so it won't work. 

- And it won't let me connect to the internet.

- So I used the NRT tool to get rid of Norton.

- But even when I uninstall Norton, it redirects my browser when I try to go to webpages. I could type in Norton.com, but it'll go by itself to 91.212.132.200 and then redirect me to same random AntiVirus site or try to sell me a gun. Phishing, I assume.

So I ran Malwarebytes and it said I'm clean. (See attached).

And I also ran HiJackThis (Output pasted below).

Do you have any ideas what I caught and how I can get rid of it? It won't let me run Norton to try and catch it.

I appreciate your help. I need this computer for school.

Logfile of HijackThis v1.99.1

Scan saved at 11:10:47 PM, on 1/4/2010

Platform: Windows XP SP3 (WinNT 5.01.2600)

MSIE: Internet Explorer v8.00 (8.00.6001.18702)

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe

C:\WINDOWS\system32\spoolsv.exe

C:\WINDOWS\system32\agrsmsvc.exe

C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe

C:\Program Files\Bonjour\mDNSResponder.exe

C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe

C:\Program Files\Intel\Wireless\Bin\EvtEng.exe

C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe

C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe

C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE

C:\TOSHIBA\IVP\ISM\pinger.exe

C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe

C:\WINDOWS\system32\svchost.exe

c:\TOSHIBA\IVP\swupdate\swupdtmr.exe

C:\Program Files\TOSHIBA\TOSHIBA Applet\TAPPSRV.exe

C:\WINDOWS\system32\TODDSrv.exe

C:\WINDOWS\Explorer.EXE

C:\WINDOWS\system32\wscntfy.exe

C:\Program Files\Toshiba\Toshiba Applet\thotkey.exe

C:\Program Files\TOSHIBA\TOSHIBA Controls\TFncKy.exe

C:\Program Files\TOSHIBA\ConfigFree\NDSTray.exe

C:\Program Files\TOSHIBA\TOSHIBA Direct Disc Writer\ddwmon.exe

C:\Program Files\TOSHIBA\TOSHIBA Zooming Utility\SmoothView.exe

C:\WINDOWS\RTHDCPL.EXE

C:\WINDOWS\system32\igfxtray.exe

C:\WINDOWS\system32\igfxsrvc.exe

C:\WINDOWS\system32\hkcmd.exe

C:\WINDOWS\system32\igfxpers.exe

C:\Program Files\Intel\Intel Matrix Storage Manager\Iaanotif.exe

C:\Program Files\Synaptics\SynTP\SynTPEnh.exe

C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe

C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe

C:\WINDOWS\system32\TPSMain.exe

C:\Program Files\TOSHIBA\ConfigFree\CFSServ.exe

C:\Program Files\Common Files\Real\Update_OB\realsched.exe

C:\Program Files\iTunes\iTunesHelper.exe

C:\Program Files\Microsoft IntelliPoint\ipoint.exe

C:\Program Files\Logitech\Logitech WebCam Software\LWS.exe

C:\WINDOWS\system32\ctfmon.exe

C:\WINDOWS\system32\TPSBattM.exe

C:\Program Files\ltmoh\Ltmoh.exe

C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIEFA.EXE

C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe

C:\Program Files\Logitech\Logitech Vid\vid.exe

C:\Program Files\Skype\Phone\Skype.exe

C:\Program Files\Common Files\Logishrd\LQCVFX\COCIManager.exe

C:\Program Files\Intel\Wireless\Bin\Dot1XCfg.exe

C:\Program Files\iPod\bin\iPodService.exe

C:\WINDOWS\system32\mspaint.exe

C:\WINDOWS\system32\NOTEPAD.EXE

C:\Documents and Settings\Natalie\Desktop\NORTON\HijackThis1991.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.facebook.com/

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll

O2 - BHO: Skype add-on (mastermind) - {22BF413B-C6D2-4d91-82A9-A0F997BA588C} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll

O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll

O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll

O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.4.4525.1752\swg.dll

O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll

O4 - HKLM\..\Run: [THotkey] C:\Program Files\Toshiba\Toshiba Applet\thotkey.exe

O4 - HKLM\..\Run: [TFncKy] TFncKy.exe

O4 - HKLM\..\Run: [NDSTray.exe] NDSTray.exe

O4 - HKLM\..\Run: [DDWMon] C:\Program Files\TOSHIBA\TOSHIBA Direct Disc Writer\\ddwmon.exe

O4 - HKLM\..\Run: [SmoothView] C:\Program Files\TOSHIBA\TOSHIBA Zooming Utility\SmoothView.exe

O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE

O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE

O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe

O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe

O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe

O4 - HKLM\..\Run: [IAAnotif] "C:\Program Files\Intel\Intel Matrix Storage Manager\Iaanotif.exe"

O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe

O4 - HKLM\..\Run: [IntelZeroConfig] "C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe"

O4 - HKLM\..\Run: [IntelWireless] "C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe" /tf Intel PROSet/Wireless

O4 - HKLM\..\Run: [TPSMain] TPSMain.exe

O4 - HKLM\..\Run: [CFSServ.exe] CFSServ.exe -NoClient

O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe"  -osboot

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime

O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"

O4 - HKLM\..\Run: [IntelliPoint] "C:\Program Files\Microsoft IntelliPoint\ipoint.exe"

O4 - HKLM\..\Run: [LogitechQuickCamRibbon] "C:\Program Files\Logitech\Logitech WebCam Software\LWS.exe" /hide

O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe

O4 - HKCU\..\Run: [LtMoh] C:\Program Files\ltmoh\Ltmoh.exe

O4 - HKCU\..\Run: [EPSON Stylus NX200 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIEFA.EXE /FU "C:\WINDOWS\TEMP\E_S83.tmp" /EF "HKCU"

O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"

O4 - HKCU\..\Run: [Logitech Vid] "C:\Program Files\Logitech\Logitech Vid\vid.exe" -bootmode

O4 - HKCU\..\Run: [Skype] "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized

O4 - HKCU\..\RunOnce: [Shockwave Updater] C:\WINDOWS\system32\Adobe\SHOCKW~1\SWHELP~1.EXE -Update -1103472 -"Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; GTB6; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)" -"file:///D:/muscular/muscrevw/topic1.html"

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000

O8 - Extra context menu item: Google Sidewiki... - res://C:\Program Files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_60D6097707281E79.dll/cmsidewiki.html

O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll

O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll

O9 - Extra button: (no name) - {5067A26B-1337-4436-8AFE-EE169C2DA79F} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll

O9 - Extra 'Tools' menuitem: Skype add-on for Internet Explorer - {5067A26B-1337-4436-8AFE-EE169C2DA79F} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll

O9 - Extra button: Skype - {77BF5300-1474-4EC7-9980-D32B190E9B07} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL

O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)

O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O10 - Unknown file in Winsock LSP: c:\program files\bonjour\mdnsnsp.dll

O11 - Options group: [INTERNATIONAL] International

O14 - IERESET.INF: START_PAGE_URL=http://www.toshibadirect.com/dpdstart

O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL

O20 - AppInit_DLLs: C:\WINDOWS\system32\PR19.DLL

O20 - Winlogon Notify: dimsntfy - %SystemRoot%\System32\dimsntfy.dll (file missing)

O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxdev.dll

O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll

O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll

O23 - Service: Agere Modem Call Progress Audio (AgereModemAudio) - Agere Systems - C:\WINDOWS\system32\agrsmsvc.exe

O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe

O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe

O23 - Service: ConfigFree Service (CFSvcs) - TOSHIBA CORPORATION - C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe

O23 - Service: Intel(R) PROSet/Wireless Event Log (EvtEng) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe

O23 - Service: GoogleDesktopManager - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe

O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe

O23 - Service: Intel(R) Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe

O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe

O23 - Service: Process Monitor (LVPrcSrv) - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe

O23 - Service: pinger - Unknown owner - C:\TOSHIBA\IVP\ISM\pinger.exe

O23 - Service: Intel(R) PROSet/Wireless Registry Service (RegSrvc) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe

O23 - Service: Intel(R) PROSet/Wireless Service (S24EventMonitor) - Intel Corporation  - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe

O23 - Service: Swupdtmr - Unknown owner - c:\TOSHIBA\IVP\swupdate\swupdtmr.exe

O23 - Service: TOSHIBA Application Service (TAPPSRV) - TOSHIBA Corp. - C:\Program Files\TOSHIBA\TOSHIBA Applet\TAPPSRV.exe

O23 - Service: TOSHIBA Optical Disc Drive Service (TODDSrv) - TOSHIBA Corporation - C:\WINDOWS\system32\TODDSrv.exe 

[cgoldman]

I am not clear if you already had Norton installed when you started to get this problem or if you got a problem and then installed Norton.

You also do not say which Norton product you have or had.

You may have a routekit infection but nodoubt others will advise if this is the case and the software you need to download and run. Meanwhile, you have an awful lot of entries in your Hijack and many are not essential. I would advise temporary disabling ALCMTR.EXE.

I recommend Autoruns from Microsoft for this exercise as it actually moves entries rather than delete them so it is possible to recover easily. However, I Alcmtr is not your issue.

[delphinium Norton Fighter]

Disabling ALCMTR.EXE, will prevent it from reporting back to Realtek, but don't delete the file.  It is tied into the updating of Realtek audio drivers.

Can you clear your browser caches and temp files?

Can you open task manager, msconfig, or regedit?

Did you have Norton on a disc or a download.

[Turbo]

Hi CoCoRosie, I dont see anything overtly malicious in your HJT log. Since the MBAM scan found nothing but you are still having problems, I would advise you to run a scan with Dr.Web CureIt. Most people haven't heard of it but I can assure you it is a legitimate antimalware app. It often finds things that MBAM and SAS miss, and can even break some rootkits. You dont even need to install it, just download it to your desktop and run it, as long as you get it from the Dr.Web website it is always up to date. By default it runs a quick scan first but after that completes you can run a full scan. You can read more and download it here

[CoCoRosie]

Thanks so much for you help.

I bought and downloaded NAV online. When it didn't work, I got the NIS disk.

I can run msconfig, regedit, and Task Manager.

I'm downloading Dr.Web CureIt! now. You didn't mention the website is in Russian. Yikes, this is taking a leap in faith. It's also taking a long time to download. I'll report back later on how it did.

If it doesn't work, I'm also going to try installing Firefox and see if it hijacks that browser too.

Thanks for the help so far.

[CoCoRosie]

HaHa!

So Dr.Web CureIt! found nothing. 

So then I decided to try a different browser and opted for Google's Chrome. After installing it, it wouldn't browse anywhere and then promptly crashed. I reopened it and tried to browse somewhere, but nope: "The webpage is not available."  I use IE, and I can browse just fine (except for 91.212.132.200 redirecting me to other places). So I don't know if that is Google Chrome's fault or the virus' fault. 

So I installed Firefox. And it shows the exact same behavior as IE. I'm able to browse around, but I randomly get redirected to bogus antivirus pages.

Hmm... I'm stumped.

Does anyone have any other ideas? Why is nothing detecting this ugly bugger?

[floplot Norton Fighter]

Hi CoCo

Was the scan you did with Malwarebytes updated before you did the scan? I ask that because I see you used an older version of HiJackThis. Are you able to get to sites like Malwarebytes or even the Symantec site without getting redirected?

 You are also using a very old Java. Java and Adobe products need to be kept up to date because they are always getting updated for security reasons.

Message Edited by floplot on 01-05-2010 10:43 AM

[CoCoRosie]

I downloaded both HiJackThis and Malwarebytes directly from their website yesterday, and yup, MalwareBytes checked for updates.

I used another computer to download, and copied over via a thumbdrive.

If you'd like, I can update and check again. I was also thinking about trying to install NIS again. I don't know why; I guess doing something is better than sitting here and doing nothing.

Help!

[floplot Norton Fighter]

Hi CoCo

It is better to download these programs from different websites than the original ones because the malware writers know that people will try and use these sites to get the programs and often block them from the infected computers.

Please download HiJackThis from http://free.antivirus.com/hijackthis/ Choose the executable and save it on your desktop. Run the file and select the first option on the main menu "Do a system scan and save a log file". When this is finished, Notepad will open with the log file in it. Save the log file and attach it to a post here via the Add Attachments under the orange Post button Please don't attempt to fix anything that it shows until someone checks out the log. Thanks. It should be version 2.0.2

Download the free version, install and update then run a FULL scan. After the scan completes you should post the logs back to this thread.

You can find Malwarebytes here

http://www.filehippo.com/download_malwarebytes_anti_malware/

It is a safer location to get the program from than malwarebytes themselves because the malware writers some times block the security programs' websites.

[delphinium Norton Fighter]

If you have installed NAV and then installed NIS over top of it, you have caused yourself some major problems.  You can boot from the NIS disc and run a scan, but you may need to run the Norton Removal Tool first to clear off the double installation before it can work properly.  You will need your activation key from the disc.

NRT