Norton Internet Security / Norton AntiVirus

[ALF60]

Just recieved a WAX RULES SET update that fixed  the BOA and my local two page logins in id safe. THANKS!! ALF60

[senthilkumar Symantec Employee]

Hi ALF60,

Thanks for the update.

Thanks,

Senthil

[MSUGrad2k5]

what is this wax rules update?

[senthilkumar Symantec Employee]

Hi MSUGrad2k5,

WAX: means Web Analysis eXpert Engine is responsible for detecting,capturing  and autofilling  the logins filelds, form fields. Wax contains the updates for Identity Safe Logins/Forms autofill rules

Hope this helps,

Thanks,

Senthil

[senthilkumar Symantec Employee]

Hi MSUGrad2k5,

WAX: means Web Analysis eXpert Engine is responsible for detecting,capturing  and autofilling  the logins filelds, form fields. Wax contains the updates for Identity Safe Logins/Forms autofill rules

Hope this helps,

Thanks,

Senthil

[MSUGrad2k5]

OK, now tell me how to update/fix it because I have been suffering from similar issues. I have seen a couple of other similar threads and one of the moderators has posted a link to a 'solution', but when clicking on it, it merely opens a new window to the same thread!

I have also posted my own problems, but haven't even gotten an acknowledgment yet:

http://community.norton.com/t5/Windows-8-Consumer-Preview/NIS-2012-Toolbar-errors-present-in-Win7-am...

Thanks.

[senthilkumar Symantec Employee]

Whenever we release WAX update,  it will come through live update itself.

Could you provide the URLs in  which you are having autofill or auto acquisition issues?

Hope this helps,

Thanks,

Senthil

[MSUGrad2k5]

Instead of beating a dead horse, here is the link I first made concerning this issue. Please note that, while I posted it in the Win8 CP forum, I clearly state that the issue was also present in Win7 x64/IE 9.

http://community.norton.com/t5/Windows-8-Consumer-Preview/NIS-2012-Toolbar-errors-present-in-Win7-am...

Also note that this issue is not limited to bank URLs, but ALL sites.

Thanks.

[senthilkumar Symantec Employee]

Hi MSUgrad2k5

I read your post which you have posted in http://community.norton.com/t5/Windows-8-Consumer-Preview/NIS-2012-Toolbar-errors-present-in-Win7-am... and know that you have issue with Window7 also, In that post we didn't see any url posted there. We need the list of urls (in which you are facing identity safe issue) to verify it from our end or you can report the  issues  in another  way.   After navigating particular site, From identity safe->Report issue->Fill the feedback form and submit.

Thanks,

Senthil

[MSUGrad2k5]

Well actually, the bank URL is right there in the screen shots I took, but here it is: 

https://www.pfnp.com

As far as submitting reports via the Report Issue feature, I've done that a million times.

Here's another example- not only is the Fill Forms toolbar not present, but when clicking Identity Safe, it doesn't even give an option to fill out the log-in information! 

http://www.zggtr.org/index.php?PHPSESSID=u2p24ovh7h3u40h1ku0qb7nhn7;wwwRedirect

Here's another; again, no Fill Forms toolbar, no option to fill in from Identity Safe:

https://www.diamondselecttoys.com/store.asp?p=login.asp%3Freferer%3D%252Fstore%252Faccount%252Easp

Another:

http://www.acronis.com/support/updates/

Another:

https://www.umb.com/Personal/index.html

Another, though this is like the first- my wife and I each have our own ID's. If I select her ID, it just tries to sign-in with a random ID (i.e. mine OR hers). The option to select WHICH ID to use is not given until AFTER it has logged in!

http://my.yahoo.com/

I think you're getting the point here.

[senthilkumar Symantec Employee]

Thanks for reporting the issues, we will look into it.

Thanks,

Senthil.