Norton Internet Security / Norton AntiVirus

[MKateM]

I haven't been able to access a certain website (facebook) for the past few days, I am just getting a 'Internet Explorer cannot display the webpage' message, whereas I have had no problem accessing any and every other website from the same laptop. 

I checked in the 'security history' of my Norton Internet Security, and found that around the same time as I started experiencing problems with accessing the website I had an info message (in the 'firewall - network and connections' category) saying,

'IP address has disappeared from adapter Intel(R) wireless WiFi link 4965AGN and is no longer being protected'

Is it likely that the two problems are linked? How would I be able to make the IP address re-appear?

Many thanks

[SendOfJive Norton Fighter · Accepted solution]

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MKateM wrote:

Is it likely that the two problems are linked?

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Hi MKateM,

The two events are probably not related (unless you lost connectivity to all sites).  The firewall entry is noting that you are no longer using a wifi connection that had been in place - this would not cause a problem that would affect only one site, and is most likely a normal dropping of a network that was not in use.  To troubleshoot your Facebook issue, see the following Microsoft article:

Error "Internet Explorer cannot display the webpage" when viewing a website in Internet Explorer

[srg]

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MKateM wrote:

'IP address has disappeared from adapter Intel(R) wireless WiFi link 4965AGN and is no longer being protected'

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This is a standard shutdown message, and has nothing to do with your problem.  You should see this message  every time your system shuts down. 

On boot-up, you should see the complementary message "Protecting your connection to a newly detected network on adapter \"Intel(R)..."

[MKateM]

SendOfJive, Many, many thanks for your reply, and for sending me in the direction of the Microsoft article. Following advice there, I deleted my browser/cookies history and the problem was solved. I'm so clueless when it comes to things like this, so your support and advice is so gratefully received.

[SendOfJive Norton Fighter]

Hi MKateM,

You're welcome.  I'm glad the article was helpful and that your issue wasn't too complicated.