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Contributor
ynotadlog
Posts: 55
Registered: ‎07-21-2008
Accepted Solution

Identity Safe - Does not Auto Fill (Norton Internet Security)

Worked fine for  months.  Now Auto Fill doesn't "auto fill".

 

 

Identity Safe Options Include:  This box is checked: "Securely collect and store my long-ins and offer to fill in those log-ins when I revisit those pages"

 

In the past the first time  I went to a site requiring a PW after turning on the computer in the morning, NIS would invite me to type in my ID safe Password and then would  activate the ID safe and complete auto fills as required.   I am no longer asked to sign in.

 

When I do Go to the ID Safe menu under the Web Settings drop down box and "Log In", I still don't get any auto fills.

 

I'm using NIS v 17.1.0.19 wi  IE 8.0. OS is XP SP3 on an Intel based system.

 

Are there any Norton  msconfig.sys startup items required by NIS that would render  the ID safe feature unresponsive or non functional if eliminated from the Startup List in msconfig?  I've reviewed that list and the only Norton App I see Checked is Ghost.  I find no listing for a NIS application in either group of Checked or unchecked startup items.

 

Anybody have any ideas? 

 

Thanks

Yaso_Kuuhl
Posts: 5,781
Kudos: 1,436
Solutions: 528
Registered: ‎02-19-2009

Re: Identity Safe - Does not Auto Fill (Norton Internet Security)

Super Spam Squasher
boneidle
Posts: 906
Registered: ‎05-09-2009

Re: Identity Safe - Does not Auto Fill (Norton Internet Security)

If you open your Browser, Click the button for Identity Safe Cards and Logins  --  Enter Your Password  - OK

Then click that Norton Icon again  --  then 'Manage'  --  then Manage Logins

Do all your Logins appear in the dropdown ?

If you highlight each one, is 'Auto-fill when I visit this page '  selected

and a tick in ' Enable login to be auto submitted'

Contributor
ynotadlog
Posts: 55
Registered: ‎07-21-2008

Re: Identity Safe - Does not Auto Fill (Norton Internet Security)

Sorry to say solution this one didn't work.... Thanks anyway. 
Contributor
ynotadlog
Posts: 55
Registered: ‎07-21-2008

Re: Identity Safe - Does not Auto Fill (Norton Internet Security)

If you highlight each one, is 'Auto-fill when I visit this page '  selected

and a tick in ' Enable login to be auto submitted'

 

Yes to each question.  

 

Any more ideas out there?

Contributor
ynotadlog
Posts: 55
Registered: ‎07-21-2008

Re: Identity Safe - Does not Auto Fill (Norton Internet Security)

Please try out Geoffers's solution over here:

 

Reply:  Didn't work for me.  Thanks for your help.

Symantec Employee
Thalir
Posts: 493
Registered: ‎04-15-2009

Re: Identity Safe - Does not Auto Fill (Norton Internet Security)

ynotadlog,

 

Happy New Year!

 

Try the following,

 

1. Take a backup of your identity safe data to a .npm file

2. Reset the Identity safe profile by providing empty/wrong password in the 'Login to Identity Safe' window

3. Setup a new Idenitity Safe profile

4. Restore the Idenitity Safe date from the .npm file, created in step2

5. Check if this helps solve your problem

 

Contributor
ynotadlog
Posts: 55
Registered: ‎07-21-2008

Re: Identity Safe - Does not Auto Fill (Norton Internet Security)

I went through all suggested process. 

 

Backed up of ID safe data to a .npm file

eset the Identity safe profile per instructions

Setup a new Idenitity Safe profile

Restore the Idenitity Safe date from the .npm file

 

NIS doesn't ask for me to log in to Identity Safe when I attempt my first log on to a website

If I log into the Identity Safe without a prompt to do so, ID Safe still doesn't auto fill infor for sites already saved.

 

Any additional thoughts on what might be the cause?

 

Is NIS incompatible with Windows Defender thus causing this problem or can they run at the same time without a problem? 

 

Do I need to remove and reinstall NIS? If so what's the process?  Should this be done in Safe Mode to prevent attacks from the outside  coming over the internet when unprotected or is the Internet connection required as part of the install process? 

Super Spam Squasher
boneidle
Posts: 906
Registered: ‎05-09-2009

Re: Identity Safe - Does not Auto Fill (Norton Internet Security)

It is not recommended to run two real time prog's at same time.

Perhaps this is causing a conflict.

 First try disabling Win Defender to see what happens.

Contributor
ynotadlog
Posts: 55
Registered: ‎07-21-2008

Re: Identity Safe - Does not Auto Fill (Norton Internet Security)

You suggested: First try disabling Win Defender to see what happens. I went into MSCONFIG and unchecked MSDEFENDER in the Startup list and rebooted. Problems as described still persist. I am not prompted to log in to ID safe on first attempt to log on to a website requiring ID and If I log on manually in the Settings menu I can see all the settings but NIS still doesn't do an auto fill. What do you suggest as the next step? Thanks.