04-11-2010 02:30 PM
I have my ID safe Setting to Ask for My password at the start of each individual setting.
When I first installed NIS it would ask for my ID Safe Password when I came to my first Login screen after rebooting the computer.There after it would auto fill required info for each new login.
Now It never asks for a ID Safe PW, and I need to Open the NIS Program Web Login's screen before it will ask for a password. Thereafter it auto fills each new login until I turn the computer off
My Password Security settings read "ask for my password at the begining of each login session"
Any Ideas out there?
04-11-2010 03:38 PM - edited 04-11-2010 03:41 PM
Welcome to the forum. For completeness can you indicate your OS and SP level to include 32 or 64 bit? What is your full version of NIS from Help & Support > About? What browser and version are you using?
Have you tried to toggle the setting to say "no password needed" click Apply and OK, then change back to your normal setting of asking for password?
FYI: You can also log in manually by clicking on the Cards & Logins at the top of your browser window. If you are not logged in already it will ask for a password.
04-13-2010 08:38 PM
How are things going with this? After toggling the password option, is this still giving you problems? If so, then we can work further to determine what is going on.
04-13-2010 09:17 PM
Sorry for the delay Allen.....
OS: Windows XP SP3, Browser OE IE8 ver 8.0.6001, NIS, Ghost 14
I've tried to toggle between "no Password Needed" and " ask for PW at each login session". I am still not being asked for a Password at the first instance of a log in opportunity. I must manually go into NIS and enter the identity safe manually and from that point forward it will fill in passwords until I close down the computer.
I know I can log in manually.... That's an extra step. As I indicated in my original post "When I first installed NIS, it would ask for my ID Safe PW when I came to my first login opportunity. Now it never askes for the PW.
04-13-2010 09:23 PM - edited 04-13-2010 09:26 PM
Thanks for the update and no problem. I just like to follow up to see how things are going.
Please try the suggestion in this post and see if this resolves it for you. You will notice that this did not resolve it for the user in that particular thread but this has resolved similar problems for others in the past.
More on backing up Identity Safe can be found here. For restoring it afterwards you will find the Restore Identity Safe Data in the same section (several lines down) from where you do the backup.
If this also does not work, then we will probably need to run the Norton Removal tool and reinstall NIS but more on that if we get to that point.
04-13-2010 09:25 PM
I noticed this behavior as well, immediately after NIS updated from version 17.5 to 17.6. So it is not you, it is something that happened in the update, I believe. I will follow up and see if there is an explanation for this.
04-13-2010 09:27 PM - edited 04-13-2010 09:37 PM
This is interesting. Mine has continued functioning normally after the same upgrade.
Tony: Can you confirm your full version from Help & Support > About? You should be at version 184.108.40.206. Also can you narrow down the time frame when this stopped working? This would also help to know in the event that the latest update introduced any problem.
04-13-2010 09:48 PM - edited 04-13-2010 09:48 PM
Did you get the 17.6 update via LiveUpdate, or was this a new full installation of 17.6?
Via Live Update same as you. Is it possible that the Dont ask me again dialogue is being treated differently now? Before if you checked this box it only applied to the current Windows login session. Is it possible that now it's being treated as a "permanent" thing? Even though of course it should not be treated as permanent.
I guess I can use myself as a test and see if this happens.
04-13-2010 10:15 PM - edited 04-13-2010 10:21 PM
Hi SendOfJive and Tony,
I was able to reproduce this at least to a degree. Sure enough if I checked the box "Don't ask me again" and then logged off the computer and back on and brought up a page with login prompt (Symantec user forum of all things) it did NOT ask me for the password automatically.
The first couple of times I saw this behavior I manually logged on to Identity Safe and then logged off the computer (and restarted it) and it asked me for the password automatically. BUT after I cycled through this test a couple of times, now it does NOT ask me for password any more!
So at this point I am NO longer able to get it to ask me automatically! E.g., I just broke my ID safe!
Can you guys remember if at any point you checked this "Don't ask me again" box?
I really think this is the trigger for it, at least it was in my case because I sure appear to be solidly broken now.
Tony, in light of this please hold off doing the steps I recommended earlier until SendOfJive and I have more time to check into this with Symantec.