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Visitor
BobinVA
Posts: 6
Registered: ‎08-31-2008
Accepted Solution

Identity Safe Support and Firefox 3?

[ Edited ]

I just installed Firefox 3 under XP and have apparently lost Identity Safe which I depend on for my use of the net. How can I get it back? I am new to this board and after searching I don't see a solution. Thanks for any help. Bob

 

 

 

 

 

[edit: Relocated from an existing thread for better exposure.]


Message Edited by Allen_K on 08-31-2008 12:21 PM
Visitor
BobinVA
Posts: 6
Registered: ‎08-31-2008

Re: Identity Safe Support and Firefox 3?

I forgot to mention in my earlier post that I am using NIS 2008 with XP.

Thanks,

Bob

Volunteer
Vineeth
Posts: 1,658
Registered: ‎07-31-2008

Re: Identity Safe Support and Firefox 3?

I have a few questions...  What is the build of your NIS 2008. Is it 15.0 or 15.5 ? (Open NIS>Help and Support>About> Version).

 

 Are you able to see identity safe under Internet Explorer or that also disappeared?

 

Are your passwords automatically filled up though Identity safe tool bar is disappeared???

Visitor
BobinVA
Posts: 6
Registered: ‎08-31-2008

Re: Identity Safe Support and Firefox 3?

Build is 15.0

IE still has ID safe

No, the fields do not fill in w/o the bar. A few site fill from Firefox not ID safe.

Bob

Volunteer
Vineeth
Posts: 1,658
Registered: ‎07-31-2008

Re: Identity Safe Support and Firefox 3?

Can you open firefox>View>Toolbar>Show Identity safe toolbar.

 

Check if the option is already checked, Else check the option and then see what happens??

 

If it still does not work, Let me know.... I will tell you how to take a backup of your identity safe profile and then will help you in upgrading to the latest build(15.5).

 

Regular Contributor
4runner
Posts: 98
Registered: ‎06-20-2008

Re: Identity Safe Support and Firefox 3?


BobinVA wrote:

Build is 15.0


I think to get Identity Safe support in FF3 you have to first update to 15.5

 

Thats a free update that you can find at http://www.symantec.com/newnis

Tony_Weiss
Posts: 7,919
Topics: 555
Kudos: 1,989
Solutions: 305
Registered: ‎04-07-2008

Re: Identity Safe Support and Firefox 3?


4runner wrote:
I think to get Identity Safe support in FF3 you have to first update to 15.5
Thats a free update that you can find at http://www.symantec.com/newnis

That is correct; currently the compatibility fix for Firefox 3 will only be downloaded if you have updated to NIS 15.5 with the link provided by 4runner. Great job, thanks!

Tony Weiss
Norton Forums Global Community Manager
Symantec Corporation
Contributor
roosterfish
Posts: 10
Registered: ‎08-31-2008

Re: Identity Safe Support and Firefox 3?

[ Edited ]

Thanks 4runner. This worked for me - eventually.

What a long winded process though.

Some notification on the issue from both Norton to its paying subscribers, and Firefox at the prompt to update to version 3,  might have been nice..............

Message Edited by roosterfish on 09-01-2008 02:28 PM
Visitor
BobinVA
Posts: 6
Registered: ‎08-31-2008

Re: Identity Safe Support and Firefox 3?

Sorry for delay response but out of town.  There is no option for a Norton toolbar to be displayed.

Thanks,

Bob

Moderator
Allen_K
Posts: 1,364
Registered: ‎04-09-2008

Re: Identity Safe Support and Firefox 3?


BobinVA wrote:

Sorry for delay response but out of town.  There is no option for a Norton toolbar to be displayed.

Thanks,

Bob


Hi BobinVA,

 

Have you followed the steps earlier in the thread to update to 15.5?    15.5 is required for the toolbar to work in FireFox 3. 

Allen