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Contributor
mopperle
Posts: 24
Registered: ‎06-26-2008
Accepted Solution

Identity Safe does not work in some cases

I'm using NIS 2010 and Identiy Safe and the automated logins worked fine for quite a while. But now on some pages the automated login doesn't work anymore. I deleted the corresponding logins to force NIS to ask again for saving the credentials, but even that doesn't work. These sites are also not excluded from autom. login.

 

The problem exits in FF3.6 and IE8.

 

Any idea how to solve this?

 

Otto

Super Spam Squasher
cgoldman
Posts: 2,929
Registered: ‎06-25-2008

Re: Identity Safe does not work in some cases

You may or may not have a real problem. The fact is some sites simply dont work with autofill. Can you give me a site or two and I can try to see what happens my end.

Symantec Employee
umamaheswarii_s
Posts: 5
Registered: ‎10-14-2009

Re: Identity Safe does not work in some cases

[ Edited ]

Hi Mopperle,

 

Could you please check the following,

 

  • Go to Norton menu in IE or FF -> Click Settings
  • Click Identity Safe options -> Configure link

Check whether the check box "Securely collect and store my logins and offer to fill in those logins when I revisit those pages." is checked.

 

This option has to be enabled for "Automated login acquisition and fill" to work.

 

Please let us know whether the above information was helpful.

 

Regards,

Uma

 

 

 

 

 

 

Symantec Employee
Karthik_Swamy
Posts: 158
Registered: ‎11-10-2008

Re: Identity Safe does not work in some cases

Otto,

This issue may be site specific also. Some sites which use Ajax may not be auto-filled  Anyway please try the following

I.Run Live update unless it says no more updates required & reboot your system (2 or 3 times) You should get 5.0.127

II.Reset Identity Profile

1.Take a backup of your Identity safe data (.npm file), from Identity Safe- backup identity safe data

2.Reset Identity Profile by giving wrong password 2 times while logging in

3.Create a  new Identity safe profle

4.Restore the backup up file (.npm file) through 'Restore Identity Safe data'

5.Reboot your system

6.Check if prompts you to login

III.If you have other add-ons installed in the browser, disable them and check

IV.Run windows live update and reboot your system

V. Also make sure that Manual fill is not selected for the logins (available in Manage logins)

 

scr.JPG

 

 

 

 

 

 

 

 

Regards,

Karthik

 

Contributor
mopperle
Posts: 24
Registered: ‎06-26-2008

Re: Identity Safe does not work in some cases

This is an example:

 

DSLR_forum

 

Otto

Contributor
mopperle
Posts: 24
Registered: ‎06-26-2008

Re: Identity Safe does not work in some cases

[ Edited ]

umamaheswarii_s wrote:

Hi Mopperle,

 

Could you please check the following,

 

  • Go to Norton menu in IE or FF -> Click Settings
  • Click Identity Safe options -> Configure link

Check whether the check box "Securely collect and store my logins and offer to fill in those logins when I revisit those pages." is checked.

 

This option has to be enabled for "Automated login acquisition and fill" to work.

 

Please let us know whether the above information was helpful.

 

Regards,

Uma

 

 

 

 

 

 


 

Setting s were set as required.

 

Otto

Contributor
mopperle
Posts: 24
Registered: ‎06-26-2008

Re: Identity Safe does not work in some cases

 


Karthik_Swamy wrote:
Otto,

This issue may be site specific also. Some sites which use Ajax may not be auto-filled  Anyway please try the following

I.Run Live update unless it says no more updates required & reboot your system (2 or 3 times) You should get 5.0.127

II.Reset Identity Profile

1.Take a backup of your Identity safe data (.npm file), from Identity Safe- backup identity safe data

2.Reset Identity Profile by giving wrong password 2 times while logging in

3.Create a  new Identity safe profle

4.Restore the backup up file (.npm file) through 'Restore Identity Safe data'

5.Reboot your system

6.Check if prompts you to login

III.If you have other add-ons installed in the browser, disable them and check

IV.Run windows live update and reboot your system

V. Also make sure that Manual fill is not selected for the logins (available in Manage logins)

 

scr.JPG

 

 

 

 

 

 

 

 

Regards,

Karthik

 


 

 

Did all the steps above, no solution

 

Otto

Symantec Employee
Karthik_Swamy
Posts: 158
Registered: ‎11-10-2008

Re: Identity Safe does not work in some cases

Otto,

There seems to be an issue with auto filling this page. You can manually add these page in Manage logins ->New login, give the login URL, user name and then password (After creating login, type in Password and save) This way it works . Later on it autofills those pages Please report the sites where you face the issue. I'll report this and it'll be fixed later. Thanks

 

Contributor
mopperle
Posts: 24
Registered: ‎06-26-2008

Re: Identity Safe does not work in some cases

Tried your solution:

First time it worked very strange as the new login appeared without an adress (forgot to make a screenshot) and was useless. After rebooting the machine it worked.

 

 

Otto