Norton Internet Security / Norton AntiVirus

[vienna10]

I can see that all posts relating to this problem appear to be marked as solved. I have posted 3 times already and never once had a reply. Yes, I did a "Report Issue" right at the start of the problem and again no response. The annoying thing is that it worked perfectly before the recent upgrade.

I have 2 bank log-ins - one works if I open the website, go to the log-in page, it will fill the log-in correctly. However, if I click on the log-in from Identity Safe directly, it will open the page and fill it, but somehow go to the wrong button and I get an error message. I then have to erase the password (twice) and use the fill button, before able to log-in.

The second bank has username/security number/password. Of this, only the username is filled, no matter which method I use. It used to fill username/password, leaving me to fill security number

[Muralidaran_G]

What browser you are using, is it Internet Explorer or Firefox ?

[vienna10]

I use both, IE 8 and Firefox 10.0.2. The result is exactly the same in both. It is also the same result on 3 different PC's, using Windows 7, 32 and 64 and XP

[Muralidaran_G]

Hi,

Both the IE & Mozilla is compatible with the Norton Identity Safe.

In order to check what is the exact issue, I recommend you to contact our Technical support at,

Chat: www.norton.com/chat

Voice: http://www.symantec.com/support/contact_techsupp_static.jsp (according to geographical locations)

Thanks,

Muralidaran G

[vienna10]

I hesitate to use the chat option, as support ultimately want to connect to your computer. It is ok for some of the problems, but not bank log-ins. I will try the email option

[Vivek]

Hi Veinna10,

Please let us know if the problem is resolved.

Thanks,

D.Vivek

[vienna10]

No, it has not been fixed. It is exactly that same as before.

[Vivek]

Hi vienna10,

We are aware of this issue and working on the same. Would update you soon.

Thanks,

D.Vivek