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Visitor
lsilvest
Posts: 3
Registered: 11-08-2011

Identity Safe not recognizing some bank sites

A few weeks ago, possibly with the latest update, Identity Safe no longer enters logins for some bank sites (one is my main bank, US Bank) and doesn't even recognize the login pages for some sites.

 

I sent in a problem report about 2 weeks ago and haven't received a response.  Also, there was a thread in this forum for others that were having the same problem and now I can't find it.

 

Is there any fix on the way for this problem?  This is one of the most important features for me, especially for financial sites and if it doesn't work I will have no choice but to change to another program when my renewal comes up shortly.

 

nikki605
Posts: 132
Topics: 10
Kudos: 15
Solutions: 3
Registered: 05-16-2010

Re: Identity Safe not recognizing some bank sites

This is a known issue.  Lenghty discussion here: http://community.norton.com/t5/Norton-Internet-Security-Norton/NIS2012-19-5-0-145-Bank-Logins/td-p/6...

 

We are waiting for a resolution.

 

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Gary
Visitor
lsilvest
Posts: 3
Registered: 11-08-2011

Re: Identity Safe not recognizing some bank sites

Thanks, that's the thread I was looking for to see if there was any update.