Norton Internet Security / Norton AntiVirus

[Bolinger]

I get conflicting answers from many of the threads I searched so sorry for asking this question again: Is there a way to turn off the Idle Time Scans (both full and quick)? I have NIS Version 19.7.1.5.

[Edjr60 Super Phishing Phryer]

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Bolinger wrote:

I get conflicting answers from many of the threads I searched so sorry for asking this question again: Is there a way to turn off the Idle Time Scans (both full and quick)? I have NIS Version 19.7.1.5.

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Hello Bolinger,

To disable Idle Time Full Scans, open your NIS and click Settings at the top. Go to Computer > Computer Scan > Full System Scan > click 'Configure'. Under Scan Schedule if 'Only at Idle Time' is checked, uncheck it. Set up the scan schedule the way you wish ... once a week, etc. Be sure to save your changes by clicking OK.

Idle Time Quick Scans cannot be disabled. Others in the community would be able to help you as far as why on the quick scans.

Ed

[Bolinger]

Ed, thanks for the reply. I have my Idle full system scan already turned off the way you described it but every time I leave my laptap and come back I see ccsvchst.exe running on Task Manager  with CPU above 50%. Since my idle full scan is turned off I'm assuming its the Quick Idle scan that is running. But what I don't understand is why is it taking forever to finish at which point I have no other recourse but to restart my computer. I've run quick scans myself often times and usually it only takes 2 to 3 minutes with CPU less than 5%. Is there a way to find out what Norton task is running during idle times?

[Edjr60 Super Phishing Phryer]

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Bolinger wrote:

Ed, thanks for the reply. I have my Idle full system scan already turned off the way you described it but every time I leave my laptap and come back I see ccsvchst.exe running on Task Manager  with CPU above 50%. Since my idle full scan is turned off I'm assuming its the Quick Idle scan that is running. But what I don't understand is why is it taking forever to finish at which point I have no other recourse but to restart my computer. I've run quick scans myself often times and usually it only takes 2 to 3 minutes with CPU less than 5%. Is there a way to find out what Norton task is running during idle times?

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Hi Bolinger,

You are not alone on these issue's. Like you, my manual quick scans run without incident. I also have had trouble in the past and still do sometimes, with the idle quick scans. Things have got a little better though for me when I reduced the idle time out down to 2 minutes. Now these background tasks have a chance to run more often and more of a schedule. Since then, my idle time scans have improved, but I still have the occasional issue. All of my scans run high cpu, but when they're finished, the cpu goes back to normal. Also, I have an older aging machine. 2002 Dell Dimension 4550, Windows XP SP3. I do the best I can 

You can go into the Performance window of NIS and open Norton Task. The list of background tasks that ran during Idle Time will say 'Yes' in the 4th column.

Ed

Windows XP Home SP3 32bit  *  NIS 2012 (19.7.1.5)  *  Chrome 19.0.1084.56   IE8  *  MBAM Free

[Bolinger]

How often does Norton Insight run?
Is there a way to configure Norton Insight not to run during Idle time?

[Krusty13]

Hi,

This might help you understand Norton Insight.  -  https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?actstat=activated&ct=us&entsrc...

Dave.

[Bolinger]

Thanks for that link, Dave.  Based on what I have gathered from that article, Norton Insight only runs during idle time. Ironically its
supposed to improve the performance of scans using a heuristic that allows the scanning of fewer files based on their confidence rating but unfortunately its also causing my laptop to freeze. To avoid this situation, I could probably turn off Norton Insight and change my scan performance profile to a full scan but I wonder how much performace am I sacrificing by doing it this way. Alternatively, what constitutes idle time for Norton? Does anyone know of a tecnique to trick Norton not to detect idle times?

[Bolinger]

I did some sleuthing and stumbled on this thread saying that turning off Norton Insight does not disable Insight from running
during idle time.

http://community.norton.com/t5/Norton-Internet-Security-Norton/Insight-INSISTS-on-running/td-p/62594...

I run a manual Insight scan which consumed under 20% of my CPU that completed in about 23 minutes. During idle times my cpu runs up to about 60% and takes forever to complete. I'm guessing only a clean reinstall of NIS will resolve my issue?