06-14-2012 12:45 AM
I have a laptop that is a few years old but I really like it and want to keep it. It has gotten sluggish and I dread the idea of reformatting, which i've never done to any computer. i run the disk cleanup, defrag, and registry cleaner often but it's still slow.
So my question is about my NIS. I have several months left on my subscription. My account info says I have no more downloads. But if I reformat the computer, can I download NIS again (reinstall) onto the same computer?
And I guess I'm hoping someone might have another suggestion for regaining some speed without reformatting.
06-14-2012 12:50 AM
06-14-2012 06:07 AM - edited 06-14-2012 06:07 AM
Removing the Software will not Remove the Activation.
It says "If you want to install your Norton product without purchasing an additional license, then you must uninstall it from one of your existing computers before you install it on your new computer" on https://www-secure.symantec.com/norton-support/jsp
The same applies to the 2012 version.
When you uninstall the program, it contacts the Symantec Servers, exchanging license information.
06-14-2012 08:15 AM
You are correct in what you quote from the Symantec KB ...... but I think the "you must uninstall" bit really means that you can't just tell us you aren't using it ! Although if the machine is stolen or dead in the water and you cannot uninstall then they can deactivate it for us.
User problems here indicate that the system does not always work correctly in liberating the activation so I usually tell people to do it and if there's a problem then contact CHAT ....
06-14-2012 10:00 AM
Upon re-install of Norton, you might need to re-enter your license key which you can find in the Symantec folder in My Documents. Furthermore it may ask for the login credentials of your Norton account. Be sure to collect these values before re-installing.