07-28-2011 02:50 PM
I had norton internet security installed and it worked great the whole year. Then I installed the Norton Utilities 15.0 Trial version to see how good a job it does. After both programs expired I uninstalled them and tried to run the norton removal tool but it says Norton utilities is still installed and cant continue. what do I do? I know NU is uninstalled so why wont the removal tool work?
07-28-2011 03:08 PM
Welcome to the Norton Community Forum
Please look around and see if you find any left over folders or files from Norton Utilities that didn't get removed. You could also try the removal tool in safe mode and see if it will run then and clean up the rest. Please reboot your computer also before trying the removal tool.
Please pick the appropriate product from this list at this site
Thanks to AllenM for the link.
Success always occurs in private and failure in full view.
07-28-2011 03:10 PM - edited 07-28-2011 03:13 PM
You may want to try out this solution posted by erik_carlstrom - it should be valid for Norton Utilities 15, too:
By all means back up your registry beforehand!
Backing up the registry in XP:
Backing up the registy in Vista:
Backing up the registry in Windows 7:
Ladies and Gentlemen, we are now ready for take-off. We would like to remind you that smoking and flaming are prohibited on all boards of this forum. We wish you an enjoyable flight with Norton Airlines.
07-29-2011 05:07 AM
If you decide that you need to delete all active traces of Norton (including NU, NIS, etc..) then you might have to get involved at the system administrator level and make some edits to the Registry, uninstall some running Symantec services, and delete some Symantec/Norton drivers that are still active.
There's an approach to thorough Norton removal that is described in Dave Taylor's blog:
How to fully remove Norton ... from [your] system
HP-Mini 110 -1020NR (netbook) 2GB RAM, CPU N270 @1.60GHz, Windows XP Home, SP3, NIS 2011 184.108.40.206 (installed 12h00 GMT 18-JUL-11) , FF5,IE8