Norton Internet Security / Norton AntiVirus

[Dave_Coleman]

I'm looking into why some users are still seeing this issue (while others are not). I'll do my best to keep everyone informed of our progress. Thanks.

[DeeBruton]

Everytime I go from my home page to my profile or anything else I get bumped to norton saying that it is a fraudulent site

[Zonnks]

mines doing this as well, i ran a live update last night and it cleared it up and now its come back again and i cant run another live update cause its already updated :/ please help and getitoff

[Zonnks]

I did the live update last night and it worked fine after then, but after coming back onto my laptop again, the problem has happened againi its popping back up on facebook user profiles, This web page is a known fraudulent web page. It is recommended that you do NOT visit this page. 

please help

[Dave_Coleman · Accepted solution]

If you are running Norton Internet Secuirty 2012, you can resolve this issue by running LiveUpdate and re-starting your computer.

If you are running Norton Internet Security 2011 here is a visual guide:

Run LiveUpdate

After running LiveUpdate re-start your computer.

Now you can either step away from your computer for 15-30 minutes for "Idle Time" to kick in, or we can shorten the wait for Idle-Time by following the below steps:

After Idle-Time kicks in, the new update should be applied and you can browse safely to Facebook.

If Facebook STILL will not load, lets try clearing out your browser's cache.

For Mozilla Firefox users:

For Microsoft Internet Explorer

Norton Internet Security 2011 does not support Google Chrome for Antiphishing so you should not be having any problems. But in case you're using 2012 and you still have a problem here's how you clear your cache in Chrome.

If none of the above worked, lets get a bit more technical because it sounds like we have an unknown issue and an Uninstall/Reinstall may be the best solution.

1. Locate the following file in Windows Explorer:
   
   Customers using Windows 7/Vista: 
   C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\<folder_starting_with_NIS>\NCO\nppw.dat
   
   Customers using Windows XP:
   C:\Documents and Settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\<folder_starting_with_NIS>\NCO\nppw.dat
   

<folder_starting_with_NIS> is a folder that starts with “NIS”, for example “NIS_19.1.0.28”.

1. Ensure the “Date Modified” property for the nppw.dat file is showing later than 6:00PM 12-October-2011 Pacific Daylight Time (the update was published earlier, but this should be a safe later time to ensure you have it).
2. If date modified is not a later date:
   
   2012 users: Run LiveUpdate
   Pre-2012 users: Run Live Update and wait for idle mode tasks (per earlier instructions)
   
   Watch the file in Step 1 to confirm it gets updated. 
   
   If it never gets updated, we have an unknown issue. Uninstall/Reinstall may be the best option.
   
   If it gets updated, continue.
3. Close all browsers that are open, relaunch the browser and check if blocking problem still occurs.
   
   If issue is gone, great!
   
   If issue still occurs, we have an unknown issue. Uninstall/Reinstall may be the best option.

If you've followed the above and STILL cannot connect to Facebook, please email Tony_Weiss@symantec.com

Thank you.

[reese_anschultz]

DeeBruton, Please see this post.

[mb]

I am surprised that such a basic, ordinary, accepted
method as clearing system internet caches has escaped so many users?

Also:  48 pages and not one re-boot?

[FROGGY66]

Not sure what to think now.I uninstalled & reinstalled Norton & still can't get on facebook!!

[FROGGY66]

I did update for free & still can't get on facebook!!

[farmer42]

I'm getting the same problem with a completely different - (non-facebook) site.

NIS 2012. Win 7 64 & Firefox.

Looks to me like a Firefox related problem.
Makes me wonder how on earth my https logon link is being intercepted????????????

K