Norton Internet Security / Norton AntiVirus

[bjm_]

Hi

How do I get passed the Security characters on the Submission form.  Upon entering characters once I get the prompt below.  So, I enter the characters again and I get the prompt below.  I tried page refresh several times with new characters.  There is only one box to enter Security characters.  Only way to enter this value twice is to enter characters twice in the same box.  This gets prompt.  OK, I'll enter characters.  Delete and re-enter.  This gets prompt.   Give me a hint how to get passed the prompt to complete submission.  I've done this Dispute Submission before and never had this issue.   How do I enter the value twice as prompted.

[delphinium Norton Fighter]

Hi bjm:

Are you on Firefox with NoScript or IE8/9?  I run into that occasionally.  Sometimes it is NoScript and other times it is IE8.  I must have tried to sign into a place ten times yesterday before I got the thing cracked open.  That was IE8 screwing up the works as I was at work using TrendMicro.  It doesn't care what I do.

[bjm_]

Hi delp

I'm in FF with NoScript temp allow all this page.   All * are filled in.  Just the darn Security characters.

I have the page tabbed ...and I keep trying.

I had a WS Reputation quarantine for SUMo nork

SUMo

2.13.2.110

19 March 2011

1.9 Mb

I know it's a F/P

Thought I'd play the game and submit from quarantine and Insight Dispute as I've done in the past. 

Grrr,  these characters are just not cooperating. 

Enter twice.  Love to.....HOW

Guess, I've violated policy by posting an exe 

I'll have to edit exe out before my hour is up.

---

OK, finally submitted. Had to back out, clear browser cache and start all over.  Then it went toot sweet   &

No need to enter this value twice.  

Thanks delp....couldn't have done it without ya'

[bjm_]

How long does it usually take to receive a response/reply from Insight Dispute. 

Any approx time line ?

Does the Insight Dispute dept work 24/7 ?

[bjm_]

The Symantec Insight Dispute team has reviewed your recent submission to the Insight Dispute Submission form Webpage form for "SUMo nork."  Our analysts have not been able to reproduce the issue your report.  Our test show that the program you submitted has a good reputation.  This could be because the status of this program changed automatically between the time you submitted and now.  We have concluded our research of your submission and will take no further action.

SUMo nork download after receiving above....

Any suggestions as to who/what I may forward this anomaly to ?

[delphinium Norton Fighter]

Yep!  Kind of makes you glad that you went through all the aggravation, doesn't it?? 

[bjm_]

edit > new information

[bjm_]

The Symantec Insight Dispute team has reviewed your recent submission to the Insight Dispute Submission form Webpage form "SUMo 2.13.2.110 19 March 2011 nork." In light of further investigation and analysis Symantec is happy to remove this detection from within its products. Please ensure that your machine reflects the change by running LiveUpdate.

I guess Insight Dispute Submissions does work.   Just takes awhile...and a little persistence.

I wonder if multiple Submit to Symantec and multiple Insight Dispute Submissions was too much. 

Thanks

[bjm_]

Happy to report the Submission process for BlueScreenView v1.32 went better....

The Symantec Insight Dispute team has reviewed your recent submission to the Insight Dispute Submission form Webpage form "BlueScreenView v1.32." In light of further investigation and analysis Symantec is happy to remove this detection from within its products. Please ensure that your machine reflects the change by running LiveUpdate.

Thanks