Norton Internet Security / Norton AntiVirus

[jspeaks]

Hi,

I am currently running NIS 2010 and will soon be upgrading to NIS 2011.  I just want to confirm that I can just install 2011 without uninstalling 2010 first. When I went from Norton 360 to 2010, I had to uninstall 360 and also use the Norton removal tool. Hopefully that won't be necessary this time.

Thanks

[Phil_D Norton Fighter · Accepted solution]

Hello jspeaks,

If your current version of NIS 2010 is running well, you do not have to uninstall it before installing NIS 2011. That is actually the recommended method.

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Allow me to give you an example of what to expect during the process:

As an extra precaution, it is wise to back up your Identity Safe data.

You should also have a copy of your Product Key handy or saved in your Norton Account online, just in case.

The Windows Firewall can be turned on temporarily for protection during the process.

• The process will begin by initializing and then save your current settings and uninstall the previous product.

• A restart will be required.

• After the restart, BE PATIENT.  You may not notice anything on your screen, but the activity indicator should be busy.

• Do not interfere with the process.

• In approximately one minute, the old desktop icon will be replaced, the systray icon will appear and the main Norton User  interface will appear.

• The activation window will popup confirming that the product has been activated.

• Check that Norton has turned OFF the Windows Firewall.

• Now you should run live update to get all the latest definitions.

I have used this procedure numerous times with NIS 2011 and all the installations have been flawless.

Hope that helps!

[jspeaks]

Thank you so much for the reply. I was hoping this was the case.

Jerry