10-09-2010 03:14 PM
I am currently running NIS 2010 and will soon be upgrading to NIS 2011. I just want to confirm that I can just install 2011 without uninstalling 2010 first. When I went from Norton 360 to 2010, I had to uninstall 360 and also use the Norton removal tool. Hopefully that won't be necessary this time.
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10-09-2010 03:47 PM - edited 10-09-2010 04:01 PM
If your current version of NIS 2010 is running well, you do not have to uninstall it before installing NIS 2011. That is actually the recommended method.
Allow me to give you an example of what to expect during the process:
As an extra precaution, it is wise to back up your Identity Safe data.
You should also have a copy of your Product Key handy or saved in your Norton Account online, just in case.
The Windows Firewall can be turned on temporarily for protection during the process.
• The process will begin by initializing and then save your current settings and uninstall the previous product.
• A restart will be required.
• After the restart, BE PATIENT. You may not notice anything on your screen, but the activity indicator should be busy.
• Do not interfere with the process.
• In approximately one minute, the old desktop icon will be replaced, the systray icon will appear and the main Norton User interface will appear.
• The activation window will popup confirming that the product has been activated.
• Check that Norton has turned OFF the Windows Firewall.
• Now you should run live update to get all the latest definitions.
I have used this procedure numerous times with NIS 2011 and all the installations have been flawless.
Hope that helps!
Norton 360 • Norton Internet Security • Norton Zone | XP SP3 • Windows 7 Professional SP1 x64
• PLEASE, BACKUP or EXPORT your Identity Safe Data on a regular basis •