10-08-2011 07:16 PM
I'm pretty sure I know what's wrong. I disabled PCTools and then uninstalled it without rebooting befoe I installed Nrton. As a result, some stuff must still be lying around in the data program files or registry, for even though my internet access if working fine, I cannot access the internet through any of my browsers. How can I get out of this situation? Any help appreciated.
10-08-2011 08:26 PM
The PCTools forum seems to have a lot of uninstall issues including loss of internet connection in some instances.. Since we are not familiar with the software, it would be best if you signed on to their forum for help in finding and removing the required files.
If required, come back here and we will assist you to reinstall Norton.
10-11-2011 09:04 AM
No help whatsoever with my problem at PCTools. Let me be more detailed about that problem
1. I first disabled the PCTools Engine.
2. I did not reboot.
3. I installed Norton Internet Security and, in the process of installing, NIS offered to uninstall PCTools. I said to myself, why not? Boy was that a dumb thing to do.
4. After the entire process was finished and NIS restarted my computer, I subsequently cleaned out the registry entries for PC Tools, with which NIS apparently did not deal.
5. There were no program files with which to deal.
6. I restarted the computer.
Even though I am indeed connected clearly to the Internet - spent a hour with my provider to try to solve the problem yesterday - I still can''t access the internet through any browser, though Internet Explorer gives me on whim an occasional access on some non java pages. Can't download a thing on those pages, though. There appears to be nothing wrong with the internet connection, modem, router, or windows.
Ridiculously, irritatingly frustrating.
Please help before I throw the computer in the local technology recycling dump.
10-11-2011 09:37 AM
I don't suppose you saved a copy of of the Registry before you "cleaned it up"?
What version of Windows are you using?
Have you tried the Network troubleshooting wizard, part of WIndows?
Have you tried running SFC (System FIle Checker) also built into Windows?
<< occasional access on some non java pages. >>
Have you tired cleaning up Java and reinstalling it from scratch ?
I'm sorryh that are just some random thoughts -- networking is not something I know much about but others here surely do.
10-11-2011 09:57 AM
Cleaning the registry was the only suggestion from the PCTools Forum.
Windows 7 64bit
Yes, tried the network trouble shooting wizard. Nothing wrong according to the wizard
Haven't tried SFC, but will
Yes, reinstalled Java.
10-11-2011 10:45 AM - edited 10-11-2011 10:54 AM
What version of PC Tools were you using? Was it the free PC Tools AntiVirus software or a paid version of PCT AntiVirus, PCT Internet Security, etc? The thread delphinium provided a link for in the PC Tools AntiVirus forum titled Uninstall PC Tools oblems had an expired link here for a PCTAV removal tool, so I assume you have to locate and run the correct removal tool for each product. Check the main PC Tools forum page here to make sure you were searching in the correct subforum for your product.
Windows Vista Home Premium 32-bit SP2 * NIS 2011 v. 22.214.171.124 * IE 9.0 * Firefox 6.0.0
HP Pavilion dv6835ca, Intel Core2Duo CPU T5550 @ 1.83 GHz, 3.0 GB RAM, NVIDIA GeForce 8400 GS
10-11-2011 11:57 AM
It was the paid PCTools anti-virus program, and I searched for PCTAV on my system, but it wasn't there, perhaps removed by NIS when it uninstalled the program.
I'll check out the links, but I'm fairly certain I've checked everything on the PCTools site that might help.