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Visitor
poiuytrewq
Posts: 2
Registered: ‎01-26-2010

Internet Explorer 8 and Nortons

Can someone help me?  Keep getting "The following updates have been aborted:  Norton AntiVirus Internet Worm Protection Signature Updates has 1 aborted update(s).  Reason: LU1845: This product was not updated due to a processing error." 

Tried solution in document ID: 2004010509301513.   
Tried solution in document ID: 2008071720074613.  . 
Uninstalled liveupdate (thru control panel, add/delete), reinstalled it (by lauching LUSETUP.EXE from my CD).
Can't get this problem fixed.

 

General Info:

Windows XP SP3

Norton SystemWorks 2005

Norton Antivirus version 11.0.17.1

Norton Utilities version 18.0.0.62

Internet Explorer 8


I would be glad to update SystemWorks to a newer version but I don't want to make the upgrade unless I know its compatible. 

Can someone tell me if this is a compatibility issue?
If its compatibility, can someone tell me which version of SystemWorks is compatible with Windoes XP SP3 and IE 8?

Thanks so much.

floplot
Posts: 10,613
Topics: 218
Kudos: 2,055
Solutions: 367
Registered: ‎04-11-2009

Re: Internet Explorer 8 and Nortons

Hi poiuytrewq

 

Welcome to the Norton Users Discussion Forum

 

Your Norton product, System Works 2005 is very old. The System Works product has been discontinued. If you want to use System Works 12 standard which would include Norton Antivirus 2009 and the old version of Norton Utilities, you will have to find it in a store or online. I'm not sure if you would be able to actually purchase the product from Norton directly. I know you can still purchase a key for it if you already have the product installed.

 

I'm using it with XP Pro Sp 3 and IE 7 without any problems. It will also depend on your computer specs also. It should work ok with IE 8 also. Since you will have to buy a new product any way, you may want to compare NAV 2010 and NIS 2010 also. But it also depends if your computer meets the minimum specs for those programs.

Success always occurs in private and failure in full view.




Visitor
poiuytrewq
Posts: 2
Registered: ‎01-26-2010

Re: Internet Explorer 8 and Nortons

Thanks for the info.  You said that the System Works product has been discontinued--is that what was causing the LU1845 error?  My subscription is valid, had renewed last May.  Dont mind updating product but I don't want the same error code after I've purchased/installed upgrade. 

floplot
Posts: 10,613
Topics: 218
Kudos: 2,055
Solutions: 367
Registered: ‎04-11-2009

Re: Internet Explorer 8 and Nortons

Hi poiuytrewq

 

I'm using system works 12 standard and I don't have any error codes, so I don't think it's because it has been discontinued.. It's possible that the reason is that you have an old product or maybe the LU needs to be updated itself.

Success always occurs in private and failure in full view.