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HeroTheCat
Posts: 1
Registered: ‎12-22-2011

Internet Explorer 9 64 Bit - Identity Safe

I.E. version 9.0.8112.16421

Windows 7 64 Bit

Norton 360 version 5.1.0.29


I am experiencing issues with I.E. *ONLY* when running the 32bit version and using the identity safe add-in.

 

When will Norton support 64 bit IE?

 

I would expect that by now, a company as prestigious as Symantec would have made this compatibility issue go away!

 

** unhappy customer

dickevans
Posts: 12,327
Registered: ‎04-08-2008

Re: Internet Explorer 9 64 Bit - Identity Safe


HeroTheCat wrote:

I.E. version 9.0.8112.16421

Windows 7 64 Bit

Norton 360 version 5.1.0.29


I am experiencing issues with I.E. *ONLY* when running the 32bit version and using the identity safe add-in.

 

When will Norton support 64 bit IE?

 

I would expect that by now, a company as prestigious as Symantec would have made this compatibility issue go away!

 

** unhappy customer


Welcome,

There have been no announcements about when x64 IE will be supported. Microsoft still recommends running IEx32. Maybe after they, and many other sites are able to support x64 fully the graphics for your Norton product will be visible. Your undeerlying protection is still there, you just can't see the graphic indicaters.

Dick
Win7x64 SP1 current NIS V21
AllenM
Posts: 10,287
Topics: 225
Kudos: 2,152
Solutions: 379
Registered: ‎12-14-2008

Re: Internet Explorer 9 64 Bit - Identity Safe

Hi HeroTheCat,

 

Welcome to the Norton Community.

 

Please see the following Norton Product Suggestions having to do with support for 64 bit browsers. If you wish, you can add your voice of support to these ideas.

 

http://community.norton.com/t5/Product-Suggestions/Supporting-64-bit-browsers/m-p/218310/highlight/t...

 

http://community.norton.com/t5/Product-Suggestions/Norton-Toolbar-needed-for-IE8-and-IE9-64-bit/m-p/...

 

Best wishes.

Allen

 

 

Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.4.0.13 * Ghost 15 * IE 9, Firefox, Safari.
Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.3.0.12