Norton Internet Security / Norton AntiVirus

[doddc]

I am using Norton Internet Security 2010 and IE 8.

I turned on Identity Safe, but I don't like how it works (sorry, I just don't), so I turned it off again. 

Since then, IE will not remember passwords.  I can change my settings each time I turn on the computer, but it will not remember those settings because the Apply button is greyed out.  This has happened only since I turned on Identity Safe and then disabled it.

[floplot Norton Fighter]

Hello doddc

Welcome to the Norton Users Discussion Forum

Have you tried to clear addons in IE to see if that will help?

Please come back and let us know if that will help to remedy the problem. Thanks.

[doddc]

That was a really good idea....

But it didn't work.  Thanks anyway.

[floplot Norton Fighter]

Hello doddc

What operating system and service pack are you using with IE 8?

How about Internet Options, Advanced, reset to default settings?

Please try this and see if that will help. Thanks.

[doddc]

Hi floplot Guru,

Um.  Vista--SP2.

I tried the Advanced tab and reset. 

Same result.  What next?  Un- and re-install?

Thanks again.

[Phil_D Norton Fighter]

Hello doddc,

Pardon me jumping in here, but what settings are you referring to when you mention, "I can change my settings each time I turn on the computer, but it will not remember those settings because the Apply button is greyed out."?

In IE8, try going to Tools > Internet Options > Content tab > AutoComplete Settings. You should then be able to place a check mark in "Forms",  "User names and passwords on forms". Then "Okay" your way out.

[doddc]

Hi Phil_D, also Guru--

You are certainly welocome to join in!

The settings I am referring to are the ones you mention.  When I "Okay" my way out, the checkmarks stay in the boxes only until I shut down.  When I boot up again, the checkmark in the "Forms" box is still there, but the checkmark in the "Usernames and Passwords on Forms" box is gone.  (I can "okay" my way out, but I can't use the greyed out "Apply" button.)  I think there must be some lingering effect from enabling and then disabling the "Identity Safe" feature (which I tried and did not like) of Norton Internet Security. 

Thanks for your help.

[Phil_D Norton Fighter]

I am able to reproduce your issue.

I logged out of and turned off Identity Safe and then followed that with the instructions I provided above. I have also tried with disabling the Norton Toolbar and the addons.

After a restart, in IE8, "User names and passwords on forms" is then unchecked.

Let me see if I can get more information on this for you.

[yogesh_mohan]

Can you check the registry fix from the following Microsoft Article?

http://support.microsoft.com/kb/942090

I think, it will work for IE 8 as well.

Yogesh

[doddc]

Hello Yogesh,

The registry is not exactly as described in that Microsoft article.  The path in fix 322756 is HKEY_CURRENT_USER\Software\Policies\Microsoft\Internet Explorer\Control Panel.    After I get to \Microsoft, there is no \Internet Explorer.  I've nosed around a little bit but can't find it.  (Yes, I did create a restore point.)

Thank you.