Norton Internet Security / Norton AntiVirus

[philt56]

I gave up and went back to IS 2008. email is fine now. One of the chat techs said I could renew 2008 with 2009 product key but I don't see how? It never prompted me for one, I assume because it's in the registry somewhere and the uninstall didn' take it out. Can anyone help?

[Tony_Weiss Administrator]

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philt56 wrote:
I gave up and went back to IS 2008. email is fine now. One of the chat techs said I could renew 2008 with 2009 product key but I don't see how? It never prompted me for one, I assume because it's in the registry somewhere and the uninstall didn' take it out. Can anyone help?

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The Norton Internet Security 2008 registration info remained on your system, and when you reinstalled, it applied it to that product. I would recommend waiting until the current NIS 2008 registration is near the end of its subscription preion, then applying the new key. You can do this by going to Help & Support and clicking Activation. Then, enter your new key. Thanks!

[Neil]

I have a very similar problem. I am running Vista & NIS 2009.

NIS stops running after a short while and I can't send or receive email from outlook. After reboot all is well but then again, after about 20 minutes, NIS stop running and no email...

I am not using eny other security apps.In event viewer I see this: The Norton Internet Security service terminated unexpectedly. It has done this 3 time(s). 

[MikeO]

Neil,

In order to isolate the exact cause of the problem you have encountered, can you please perform the following steps.  Note this applies to Windows Vista only.

1) Open Control Panel, click on "System and Maintenance", then on "Problem Reports and Solutions"

2) Find any instances of "Symantec Service Framework" in the list

3) Double click an entry

3) At the bottom left corner, there is a link that says "Copy to Clipboard" - click this link.

4) Send me a "Private Message" or reply to this thread and paste in the details.

Also, an update for NIS/NAV 2009 was released yesterday which resolves several of these types of errors.  You may want to run LiveUpdate to get the latest version.  Please see Tim's post for the details on the update.

Regards,

Mike

[Neil]

Hi Mike, thanks for the prompt reply

Please note i run a full disc scan and it seems, though it's to early to conclude, that the scan fixed the problem

This is the entry text:

Product
Symantec Service Framework

Problem
Stopped working

Date
12/11/2008 07:05

Status
Report Sent

Problem signature
Problem Event Name:    InPageCoFire
Error Status Code:    c000009c
Faulting Media Type:    00000003
Damaged file name:    explorer.exe
OS Version:    6.0.6001.2.1.0.768.3
Locale ID:    1037
Additional Information 1:    06b2
Additional Information 2:    63291592dbf6c08ad850526800afe1e2
Additional Information 3:    bd49
Additional Information 4:    3f47631e49b32ed52bd239b252b2c6a4

Extra information about the problem
Bucket ID:    5026128

[MikeO · Accepted solution]

Neil,

I don't have access to that specific error bucket on Windows Error Reporting, likely because its not filed under something for Symantec.

Unfortunately, the error code (0xC000009C) translates to the slightly less cryptic STATUS_DEVICE_DATA_ERROR.

I found a KB article after a Google search for the error code above:

http://support.microsoft.com/kb/884070

It appears to be an issue with the disc, perhaps a bad sector, though I can't say for sure.  Running chkdsk as mentioned in the KB article should help.

Regards,

Mike

[Neil]

Hi Mike,

scandisk solved the problem!

Thanks again,

Neil

[huwyngr Norton Fighter]

Great news -- do flag Mike O's message as Solution! That will help others spot it.

[Neil]

How would i do that?

[mijcar]

There should be a little square marked Solution? next to any person's response to a post started by you.  Just click on the square next to the post that solved the problem.