Norton Internet Security / Norton AntiVirus

[Jayme777]

Exactly, that is why windows firewall has never been turned on but in an above post it was suggested to turn it on - just wanted you all to know it's off. When I have absolutely no virus protection while doing this, I prefer to unplug the cable until it is installed.

I can go anywhere on the internet - LiveUpdate runs just fine so Norton knows it has access to the internet - not a connection problem. No proxy on any computer

[GORPY1 Super Spam Squasher]

Since you have Internet acess, as you say, have you ever tried an online chat

On-Line Chat or calling Norton Support at 1-800-745-6061?....Would be sorry to see you go, Norton is the best........Good Luck.....Best....Gorpy1

[peterweb Worm Eliminator]

Try clicking on Support - Subscription Status. This connects to the Symantec subscription servers and synchs with your software.

Also check your Norton Account to see what it says about your subscription expiry date.

Let us know what result you get.

[Jayme777]

I went to check those things, the subscription status does not show when you click 'support', I think that's because on the left of the screen it shows 'trial period'.

When I check my Norton account, this 2012 version isn't there - because it won't activate. Only the old, expired versions are there with a renew button.

Gorpy, I haven't done the chat or phone because like now, I'm just too tired to spend a straight hour on the phone doing all that I've already done all over again and with you all, I can work at it as I have time.

[SUBASH_PRABU Symantec Employee]

Hi Jayme

      Are you using any Proxy settings to connect to the Internet ?

If yes please configure the same in Norton's Settings. And then try to activate.

      If you don't have a proxy settings, Please try the steps below:

      Open Command Prompt --> Type netsh winsock reset --> Then type ipconfig /flushdns -->  Restart the Computer and try to activate the Norton. Let us know how it goes.

[Jayme777]

I did try the winsock reset and it said 'not recognized as a command' so I googled it and that won't work on service pack 3 but Microsoft support has a tool to reset it - did that, did the ipconfig command - still wouldn't work.

But I found the problem, I don't have any proxy settings, I look every time you all ask and there aren't any to be found - I don't know how they would get there. Since a proxy is a middleman, I decided to unhook from my router and plug directly to the modem - it activated.

This is still a problem though because the computer has to be hooked to a router, after it activated I clicked 'subscription status' and it won't connect to my account now unless I plug directly into the modem.

I have had this router and Norton before with No isssues, Live Update works just fine but I'm not sure if this is going to be a problem in the future because Symantec won't communicate back if I'm using the router - which is a Netgear if that matters.

[SUBASH_PRABU Symantec Employee]

Thanks for Reporting Back. Please follow the instructions here and try to add your Computers IP address to DMZ. After that try to do the Subscription status check.

[Jayme777]

I do appreciate your help but this sounds like a bad idea:

WARNING: For security reasons, you should avoid using the Default DMZ Server feature. When a computer is designated as the default DMZ server, it loses much of the protection of the firewall, and is exposed to many exploits from the Internet. If compromised, the computer can be used to attack your network.

Not much reason to use Norton if I'm going to render it useless. And what about the other computers that will need the 2012 version in about a month? They run off the same router, the very router that the 2011 version is working with just fine. Something isn't the same in the newer version.

[peterweb Worm Eliminator]

---

Jayme777 wrote:

I do appreciate your help but this sounds like a bad idea:

WARNING: For security reasons, you should avoid using the Default DMZ Server feature. When a computer is designated as the default DMZ server, it loses much of the protection of the firewall, and is exposed to many exploits from the Internet. If compromised, the computer can be used to attack your network.

Not much reason to use Norton if I'm going to render it useless. And what about the other computers that will need the 2012 version in about a month? They run off the same router, the very router that the 2011 version is working with just fine. Something isn't the same in the newer version.

---

The firewall it is referring to that will lose protection is the one in the router. Norton will still protect your PC.

You could use the suggestion as a diagnostic tool to see if it fixes your issue. If it does, then maybe someone else can make suggestions as to how to check the configuration of your router.

[SUBASH_PRABU Symantec Employee]

Not much reason to use Norton if I'm going to render it useless. And what about the other computers that will need the 2012 version in about a month? They run off the same router, the very router that the 2011 version is working with just fine. Something isn't the same in the newer version.

---

With the latest program Versions comes the new program Engines and Upgraded Program Features, So Compatibility might differ when compared with older versions. For Example: Some Programs works well with Windows XP and they don't play well with Windows Vista/7.

Also Having two firewalls working realtime will create more issues due to conflicts between both of them.

Regarding the Firewall protection Peterweb gave you the right Comment.