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Regular Visitor
Jayme777
Posts: 9
Registered: ‎05-28-2012

Internet Security 2012 won't activate, error 8505 129

I purchased Norton security 2012, installed fully (after it removed 2011 version) but will not activate, keeps giving error code: 8505, 129  recommends downloading the uninstall/re-install tool so I did that - same error code.

I then used the CD to uninstall and re-install, still getting the same error code. I've run live update until there are no more updates and rebooted even thought it didn't suggest it.

The computer I'm installing it on is running Windows XP, service pack 3.

I've been using Norton for years and never have run into this situation, is there any way I can log into my Norton account and activate it manually?

Thank you for your assistance

dickevans
Posts: 11,774
Registered: ‎04-08-2008

Re: Internet Security 2012 won't activate, error 8505 129


Jayme777 wrote:

I purchased Norton security 2012, installed fully (after it removed 2011 version) but will not activate, keeps giving error code: 8505, 129  recommends downloading the uninstall/re-install tool so I did that - same error code.

I then used the CD to uninstall and re-install, still getting the same error code. I've run live update until there are no more updates and rebooted even thought it didn't suggest it.

The computer I'm installing it on is running Windows XP, service pack 3.

I've been using Norton for years and never have run into this situation, is there any way I can log into my Norton account and activate it manually?

Thank you for your assistance


Welcome,

Sorry you are having a problem. A couple of questions - is there any other security software active on the system?

Before the software is installs and calls home [the Norton account server] it will be most unlikely that you can activate it in any way.

You might want to try downloading, installing, updating and running from your desktopo Malwarebytes free scanner:

http://www.malwarebytes.org/products/malwarebytes_free

It is Norton compatible so they will play well together. It is also a great source for a second opinion when you only 'think' there may be something wrong. Full scaqns by a current copy of NIS will provide better protection.

Hope this helps

Dick
Win7x64 SP1 current NIS V21
Regular Visitor
Jayme777
Posts: 9
Registered: ‎05-28-2012

Re: Internet Security 2012 won't activate, error 8505 129

Norton is the only security software I use, nothing else has ever been installed on my computers so if there is a risk of malware, then it would be something Norton allowed through. My 2011 Norton was about to expire which is why I had installed the newer version.

Norton 2012 is installed but only good for 15 days since it won't activate. This Malwarebytes is to replace Norton? I will need something if there is no fix for this error as there wouldn't be any point in buying another version of the symantec software.

dickevans
Posts: 11,774
Registered: ‎04-08-2008

Re: Internet Security 2012 won't activate, error 8505 129


Jayme777 wrote:

Norton is the only security software I use, nothing else has ever been installed on my computers so if there is a risk of malware, then it would be something Norton allowed through. My 2011 Norton was about to expire which is why I had installed the newer version.

Norton 2012 is installed but only good for 15 days since it won't activate. This Malwarebytes is to replace Norton? I will need something if there is no fix for this error as there wouldn't be any point in buying another version of the symantec software.


thank you for the reply.

I was thinking more in terms of preinstalled programs. If 2011 was working well then that is really a non-issue. Two thoughts on the current problem, first, Malwarebytes free scanner is suggested as a compliment to your Norton program. Second, try the Norton Remove and Reinstall Tool:

http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20110217171332EN

to see if that will clean things up so that you can activate.

Keep us in the loop

Dick
Win7x64 SP1 current NIS V21
yank
Posts: 9,386
Kudos: 2,063
Solutions: 470
Registered: ‎12-02-2009

Re: Internet Security 2012 won't activate, error 8505 129

Hi Jayme777,

 

See the following KB article for information and a possible fix for your 8505,129 error:

 

https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?lg=english&ct=united+states&do... 

 

Plese note the suggested fix if that does not work is at the bottom of theat KB and says ot run the NRnR Tool as Dick suggested.

 

Please keep us informed.

Regular Visitor
Jayme777
Posts: 9
Registered: ‎05-28-2012

Re: Internet Security 2012 won't activate, error 8505 129

I do appreciate you all trying to help and I will try both solutions again today - I've already done the uninstall/re-install (what you call the Norton removal tool) and the connect safe - which it knows I'm connected to the internet because live update works just fine.

I'm going to try them again and will let you know if it works this time.

yank
Posts: 9,386
Kudos: 2,063
Solutions: 470
Registered: ‎12-02-2009

Re: Internet Security 2012 won't activate, error 8505 129

Jayme777,

 

Just to clarify, there is a Norton Remove and Reinstall Tool which removes the current installation and reinstalls the most current version of your Norton Product.

 

There is also a Norton Removal Tool, whose proper useage is to uninstall the Norton program via Control Panel (Add/Remove Programs or Programs & Features), then run the Norton Removal Tool, and then download and install NIS 2012 and run liveupdate (rebooting as required)  until such time as it responds "no more updates available".  The use of the removal tool does in fact clean out any left over digital debris that could cause problems.  Thus the NRT is more through than the NRnT.

 

I would suggest if the NRnT or the Connect Safe do not work, to go ahead and do a clean install of NIS.

 

 

GORPY1
Posts: 937
Topics: 181
Kudos: 54
Solutions: 32
Registered: ‎09-26-2008

Re: Internet Security 2012 won't activate, error 8505 129

[ Edited ]

You could do a complete re-install :

  • Download and Save the Norton Removal Toolto your desktop.
  • Download and Save the NIS2012 Installerto your desktop.
  • Or, to eliminate a huge number of updates after installation:
  • Go to this page of the Norton Update Center and after selecting Start Download, chose to Savethe Norton Download Manager to your desktop. (The advantage of the download manager is that it pulls in the most recent updates during installation.)
  • For temporary protection, turn on your Windows Firewall.
  • PLEASE Export / Backupyou Identity Safe Data to a convenient location.
  • Have your product key handy.
  • Uninstall your current Norton Version via Add-Remove Programs or Programs and Features.
  • If prompted, do not select the option to save your settings.  Select "Please remove all user data...." (see image here)
  • Restart your computer when prompted.
  • After the restart, run the Norton Removal Tool.
  • Restart your computer when prompted.
  • Right click on the downloaded NIS Installer or Norton Download Managerand select “Run As Administrator” (XP users just double click).
  • If prompted, enter your product key and set up your Norton account.
  • Check that Norton has turned OFF the Windows Firewall.
  • Run Live Update a few times until no more updates are available. Restarts may be required after some of the updates. good luck....Gorpy1
Thank God for people that can help!!!
Regular Visitor
Jayme777
Posts: 9
Registered: ‎05-28-2012

Re: Internet Security 2012 won't activate, error 8505 129

After all this, I still get 'no response from symantec server'

The first few times I had used Norton Remove and Reinstall Tool, then I tried just the Norton Removal tool, the final steps I tried were:

 

Go to Add/Remove programs, unistall Norton, remove user data option selected, restart

Run Norton Removal Tool, restart

Put CD in and install Norton Security 2012, restart

Run Live Update, restart

Run Live Update again, restart anyway even though it didn't ask

Run Live Update, no more updates found

Will not activate, continues to say 'no response from symantec server'

 

Windows firewall is never turned on, when I'm doing all this, I just unplug the ethernet cable so there is no risk.


This must be something about the  2012 version that symantec isn't responding to the activation request. I have three more computers that will need protection in about a month and I feel this is going above and beyond what is needed to install virus protection only to have it expire in a month because it won't activate.


I don't know what else it could be, nothing else has changed on the computer. I thank you all very  much for the help, I wish it would've worked - I guess I have no choice but to search out new virus protection before the trial period is over.

dickevans
Posts: 11,774
Registered: ‎04-08-2008

Re: Internet Security 2012 won't activate, error 8505 129


Jayme777 wrote:

After all this, I still get 'no response from symantec server'

The first few times I had used Norton Remove and Reinstall Tool, then I tried just the Norton Removal tool, the final steps I tried were:

 

Go to Add/Remove programs, unistall Norton, remove user data option selected, restart

Run Norton Removal Tool, restart

Put CD in and install Norton Security 2012, restart

Run Live Update, restart

Run Live Update again, restart anyway even though it didn't ask

Run Live Update, no more updates found

Will not activate, continues to say 'no response from symantec server'

 

Windows firewall is never turned on, when I'm doing all this, I just unplug the ethernet cable so there is no risk.


This must be something about the  2012 version that symantec isn't responding to the activation request. I have three more computers that will need protection in about a month and I feel this is going above and beyond what is needed to install virus protection only to have it expire in a month because it won't activate.


I don't know what else it could be, nothing else has changed on the computer. I thank you all very  much for the help, I wish it would've worked - I guess I have no choice but to search out new virus protection before the trial period is over.


Hi,

With NIS installed your Windows firewall should be off! The Norton smart firewall is already on the job.

Please keep the computer connected to the Internet and verify access by going to a site - maybe Symantec.com

Whit access confirmed try to activate. Do you have a proxy in this mix?

Hope this helps

Dick
Win7x64 SP1 current NIS V21