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Contributor
Habylab
Posts: 49
Registered: ‎07-04-2009

Internet security won't install properly in Windows 7

Firstly, I'm back!

 

Secondly, its bad. Internet Security worked fine with Windows 7 RC, and loved it. Decided to upgrade to the final version of windows 7 and it doesn't work at all. Had to use Norton Remover tool. Downloaded again, installed it. "Your norton product will launch in less than 10 seconds" It never launched. Came back a bit later, and it had popped up with a strange error, like "Norton product disabled" something like that, so I clicked one click support. Your support is rubbish, awfull. 2 hours later, and nothing had been fixed. Tryed re-installing loads of times but it just won't work.

 

What am I doing wrong here?!?!

Yaso_Kuuhl
Posts: 5,799
Kudos: 1,437
Solutions: 528
Registered: ‎02-19-2009

Re: Internet security won't install properly in Windows 7

[ Edited ]

Hi Habylab,

 

Which version of NIS are you trying to install on Windows 7? Note that only NIS 2010 is fully compatible with Windows 7. If you have a current subscription for NIS 2006 or later, then you can install NIS 2010 for free. You can download the latest version of NIS 2010 from the link below and save it to your computer:

http://www.norton.com/nis10

 

You will also need your NIS product key to activate NIS 2010; you can fetch your key from your Norton account:

http://www.mynortonaccount.com/

 

Also, you may want to check out the following links:

 

Windows 7 and Norton products - frequently asked questions:

http://www.symantec.com/norton/support/kb/web_view.jsp?wv_type=public_web&docurl=20090605001726EN

 

About Windows 7:

http://windows.microsoft.com/en-US/windows7/help

Message Edited by Yaso_Kuuhl on 01-07-2010 05:08 PM
Contributor
Habylab
Posts: 49
Registered: ‎07-04-2009

Re: Internet security won't install properly in Windows 7

[ Edited ]

Norton Internet Security 2010, with Windows 7 and it doesn't work. Using Panda Cloud at the moment...

 

I have a guitar lesson now, so won't be able to reply for 3/4 of an hour, maybe more.

Message Edited by Habylab on 01-07-2010 04:10 PM
delphinium
Posts: 9,862
Kudos: 2,965
Solutions: 293
Registered: ‎11-21-2008

Re: Internet security won't install properly in Windows 7

Habylab:

 

Quite a few people are successfully using NIS2010 and Win 7, including myself.  There is some kind of issue in your system, and hopefully we can determine what that might be.  Was there any other antivirus, or antimalware running on your system prior to the installation of Norton?

 

How did you upgrade your Win 7?  Was that a clean installation?

Under certain circumstances profanity provides relief denied even to prayer.
Mark Twain
Contributor
Habylab
Posts: 49
Registered: ‎07-04-2009

Re: Internet security won't install properly in Windows 7

It was a in-place upgrade and there was only the Windows firewall running. Services said Norton was running, but it flagged up in important messages that i need antivirus, click here to turn on, which did nothing.
Volunteer
Vineeth
Posts: 1,658
Registered: ‎07-31-2008

Re: Internet security won't install properly in Windows 7

Your norton product will launch in less than 10 seconds" It never launched. Came back a bit later, and it had popped up with a strange error, like "Norton product disabled" something like that

 

Can you please post a screen shot of the error message that you received?

 

Vineeth--

Contributor
Habylab
Posts: 49
Registered: ‎07-04-2009

Re: Internet security won't install properly in Windows 7

No because I would have to re-install and then wait for it to come up, well be at least 2 hours.
Contributor
Habylab
Posts: 49
Registered: ‎07-04-2009

Re: Internet security won't install properly in Windows 7

[ Edited ]

http://www.symantec.com/norton/support/dtree.jsp?id=activation_02&selected_nav=4&pvid=

 

That the messsage I see:

 

When you start your Norton product, you see a red X on the product interface with message: "Norton Product Currently Disabled."

 

I click 2010, it tells me to uninstall it...

Message Edited by Habylab on 01-07-2010 06:06 PM
Volunteer
Vineeth
Posts: 1,658
Registered: ‎07-31-2008

Re: Internet security won't install properly in Windows 7

Thank you for the information Habylab. When you get this error message, please open task manager and check whether ccSvcHst is running at the system level and user level.

 

Also please open Add or Remove programs and check LiveUpdate or LiveUpdate notice is present, before you install the Norton product.

 

Vineeth--

Contributor
Habylab
Posts: 49
Registered: ‎07-04-2009

Re: Internet security won't install properly in Windows 7

Ok,re-trying to download from download manager, why not just link directly to .exe? Anyway, doing it now