07-04-2013 07:44 PM
Let's try another reinstall route. This time you will use the Norton Removal Tool and you will download the installer from your Norton Account.
Download the Norton Removal Tool from here www.norton.com/nrt
If you use Identity Safe, backup/export your data. Use the CSV format for compatibility.
Uninstall your Norton product with Windows control panel.
Run the Norton Removal Tool.
Log into your Norton Account from here www.account.norton.com
Click on the Download button beside your current product subscription. This will download and install a preactivated copy of your product.
Run LiveUpdate manually a few times, rebooting as necessary, until no updates are available.
Try to log into your Identity Safe. If you can, you are done. If not, Import your Identity Safe data.
See if that helps.
07-05-2013 04:32 PM
HI, Thank you for the information. I went to the link and it did take my serial number and I was able to reinstall Norton.
I got another # from Norton and they said to register it on my account. But when I tried, I got a message We are unable to proceed with Norton account at this time. Try at another time. My subscription goes to 2014
I ran a full scan...
I have spent the whole day on this and when I went to do something, I got an error message..8505...When I went to the site it said to uninstall and reinstall????
But my little icon is back and green.
Thank you to everyone who helped. I know where to come now.
07-05-2013 05:31 PM
So everything is well again??
Hope we were of some help to you.
We are here if you need anything else.
07-05-2013 06:20 PM
I think pretty much there. Just the new glitches that popped up. Oh, And how do I get the Norton Toolbar?
Thank you so much for your help. Have a great weekend.,
07-06-2013 05:14 AM - edited 07-06-2013 05:42 AM
Sorry if I missed it, but what is your operating system, and which browser are you using (please include version - such as FF 21, FF22, IE 8, IE 9,etc)?
<edit> Since this thread is marked as solved, it would be a good idea to start a new thread spelling out your remaining glitches.