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peterweb
Posts: 9,148
Kudos: 1,456
Solutions: 364
Registered: ‎04-17-2008

Re: Is Norton still in place and protecting my computer?

Let's try another reinstall route. This time you will use the Norton Removal Tool and you will download the installer from your Norton Account.

Download the Norton Removal Tool from here   www.norton.com/nrt
If you use Identity Safe, backup/export your data. Use the CSV format for compatibility.
Uninstall your Norton product with Windows control panel.
Reboot.
Run the Norton Removal Tool.
Reboot.
Log into your Norton Account from here   www.account.norton.com
Click on the Download button beside your current product subscription. This will download and install a preactivated copy of your product.
Run LiveUpdate manually a few times, rebooting as necessary, until no updates are available.
Try to log into your Identity Safe. If you can, you are done. If not, Import your Identity Safe data.

 

See if that helps.

 

 

 


Things happen. Export/Backup your Identity Safe data.
Regular Contributor
intesec
Posts: 1,381
Registered: ‎02-11-2013

Re: Is Norton still in place and protecting my computer?

Hi brooke1

I am just wondering if your subscription has run out, you can check this by logging into your Norton account?

 

 

 

ATB

 

intesec

Visitor
brooke1
Posts: 8
Registered: ‎06-30-2013

Re: Is Norton still in place and protecting my computer?

HI,  Thank you for the information.  I went to the link and it did take my serial number and I was able to reinstall Norton. 

I got another # from Norton and they said to register it on my account.   But when I tried, I got a message   We are unable to proceed with Norton account at this time.  Try  at another time. My subscription goes  to 2014

I ran a full scan... 

I have spent the whole day on this and when I went to do something, I got an error message..8505...When I went to the site it said to uninstall and reinstall????   

But my little icon is back and green.

 

Thank you to everyone who helped. I know where to come now.

 

 

peterweb
Posts: 9,148
Kudos: 1,456
Solutions: 364
Registered: ‎04-17-2008

Re: Is Norton still in place and protecting my computer?

So everything is well again??

 

Hope we were of some help to you.

 

We are here if you need anything else.

 

 

 


Things happen. Export/Backup your Identity Safe data.
Visitor
brooke1
Posts: 8
Registered: ‎06-30-2013

Re: Is Norton still in place and protecting my computer?

Peterweb,

 

I think  pretty much there. Just the new glitches that popped up.  Oh, And how do I get the Norton Toolbar?

 

Thank you so much for your help.   Have a great weekend.,

yank
Posts: 10,034
Kudos: 2,241
Solutions: 511
Registered: ‎12-02-2009

Re: Is Norton still in place and protecting my computer?

[ Edited ]

Hi brooke1,


Sorry if I missed it, but what is your operating system, and which browser are you using (please include version - such as FF 21, FF22, IE 8, IE 9,etc)?

 

<edit> Since this thread is marked as solved, it would be a good idea to start a new thread spelling out your remaining glitches.