Norton Internet Security / Norton AntiVirus

[KeitaroUrashima]

Hello,

I just made an upgrade to Firefox 3.6.2. When the installation of FF 3.6.2 has finished it shows a message that Norton IPS 2.0 is not compatible and has been deactivated.

What can I do to reactivate Norton IPS 2.0?

I'm running Windows XP SP3 (up-to-date) with NIS 2010 (version 17.5.0.127).

Hope you can help me with this issue.

Thank you very much!

Edit: I forgot to mention: I already ran LiveUpdate several times and restarted my computer but nothing changed.

[silverhawk]

Norton IPS 2.0 seems to be working, i have also upgraded to latest 3.6.2 version...here is the screenshot...

[KeitaroUrashima]

I upgraded from FF 3.5.8 to FF 3.6.2.

Don't know why the Norton IPS 2.0 doesn't work.

In the add-on panel in FF there's a green puzzle piece with a red button and a white exclamation mark besides Norton IPS 2.0 and all options like activate and so on a grayed out, so it's no possible to do anything like manually activating or something like that.

Hope there's someone who could help me to solve this issue.

[KeitaroUrashima]

I forgot to mention, too, that the only add-ons I have in Firefox are: Norton Toolbar and IPS and JAVA QuickStarter.

[NervousWreck Regular Contributor]

I also upgraded to Firefox 3.6.2 (from 3.5.8) early this morning with no issues with IPS.

NIS 2010 on a Windows 7 box.

[bjm_]

@ Forum

I also upgraded to Firefox 3.6.2 (from 3.5.8) early this morning with no issues with IPS.

User may have to refresh cache...just guessing?

User may have a problematic (conflicting) extension...just guessing?

bjm_

[NervousWreck Regular Contributor]

Maybe extension prob???? Just to add that I do not have the JAVA Quickstarter.

[Vineeth · Accepted solution]

Please try the following steps.

1. Exit Firefox
2. Navigate to the Firefox profile folder
   %adddata%
3. Open extensions.cache with Notepad.
4. Remove the lines which contain:

   winreg-app-global .......  C:\Documents and Settings\All Users\Application Data\Norton\..................
  
   app-global .......  C:\Documents and Settings\All Users\Application Data\Norton\......
5. Save the file.
6. Restart Firefox. 

Vineeth

[KeitaroUrashima]

@Vineeth: Thank you very, very much for your help. Now it works