Norton Internet Security / Norton AntiVirus

[floplot Norton Fighter]

Hello

I've had no problems today, but I don't run the smart definitions and I'm on xp pro. I am in the EDT area also.

[macinwwwv]

Just in case anyone is still paying any attention to this subject, I had another faliure last night.  This was on a Windows XP systm about 11:30 PM EDT.  Ran Live Update, and got only two products--Norton Pulse Updates, which was succesfuly, and the Norton Activity Map Data, which failed.  Reran Live Update about 5 minutes later, and got ONLY Norton Activity Map Data, which this time was successful.

[dickevans Super RootKit Eradicator]

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macinwwwv wrote:

Just in case anyone is still paying any attention to this subject, I had another faliure last night.  This was on a Windows XP systm about 11:30 PM EDT.  Ran Live Update, and got only two products--Norton Pulse Updates, which was succesfuly, and the Norton Activity Map Data, which failed.  Reran Live Update about 5 minutes later, and got ONLY Norton Activity Map Data, which this time was successful.

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Hi,

I see failures of updates from time to time and accept that it all part of the game and give the servers and the Internet a few minutes to reset and then try again. Usually I get the download without any problem the second time. The last time I had any 'real' problem was when there was a server crash at Norton which caused a bit of a problem for everyone at home in at the server farm.

Stay well and surf safe

[macinwwwv]

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dickevans wrote:

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macinwwwv wrote:

Just in case anyone is still paying any attention to this subject, I had another faliure last night.  This was on a Windows XP systm about 11:30 PM EDT.  Ran Live Update, and got only two products--Norton Pulse Updates, which was succesfuly, and the Norton Activity Map Data, which failed.  Reran Live Update about 5 minutes later, and got ONLY Norton Activity Map Data, which this time was successful.

---

Hi,

I see failures of updates from time to time and accept that it all part of the game and give the servers and the Internet a few minutes to reset and then try again. Usually I get the download without any problem the second time. The last time I had any 'real' problem was when there was a server crash at Norton which caused a bit of a problem for everyone at home in at the server farm.

Stay well and surf safe

---

Dick--

What is (to me at least) odd is that until last October, it was very rare to experience a faliure, and if one did, it usually didn't resolve itself.  Then there was a flood of problems with update failures.  They could normally be resloved by rerunning Live Update (though it sometimes to several attempts to succeed).  There was a lot of discussion about the problems, and that Norton was working on a fix.  Then things seemed to improve.  But since then, while things generally seem to be improviing, there are still these breakouts of problems--sometimes just one or two, other times a string of them. 

As I have mentioned before, the frustration to me is not the extra time that it takes to make multiple LU sessions.  That's a minor annoyance.  My real frustration is based not so much on the practical effects of the problem, but more on the principle involved.  If the problem can't be fixed, then they should as a matter of principle, tell us so.  As it is, we have no idea whether or not anyone is even working on it, or if it is just considered such a minor thing that it isn't worth the expense or effort needed to fix it.  That may be a legitimate conclusion.  But if that IS the conclusion, it should be shared with the paying customers.

Dismounting my soap box now.

[dickevans Super RootKit Eradicator]

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macinwwwv wrote:

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dickevans wrote:

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macinwwwv wrote:

Just in case anyone is still paying any attention to this subject, I had another faliure last night.  This was on a Windows XP systm about 11:30 PM EDT.  Ran Live Update, and got only two products--Norton Pulse Updates, which was succesfuly, and the Norton Activity Map Data, which failed.  Reran Live Update about 5 minutes later, and got ONLY Norton Activity Map Data, which this time was successful.

---

Hi,

I see failures of updates from time to time and accept that it all part of the game and give the servers and the Internet a few minutes to reset and then try again. Usually I get the download without any problem the second time. The last time I had any 'real' problem was when there was a server crash at Norton which caused a bit of a problem for everyone at home in at the server farm.

Stay well and surf safe

---

Dick--

What is (to me at least) odd is that until last October, it was very rare to experience a faliure, and if one did, it usually didn't resolve itself.  Then there was a flood of problems with update failures.  They could normally be resloved by rerunning Live Update (though it sometimes to several attempts to succeed).  There was a lot of discussion about the problems, and that Norton was working on a fix.  Then things seemed to improve.  But since then, while things generally seem to be improviing, there are still these breakouts of problems--sometimes just one or two, other times a string of them. 

As I have mentioned before, the frustration to me is not the extra time that it takes to make multiple LU sessions.  That's a minor annoyance.  My real frustration is based not so much on the practical effects of the problem, but more on the principle involved.  If the problem can't be fixed, then they should as a matter of principle, tell us so.  As it is, we have no idea whether or not anyone is even working on it, or if it is just considered such a minor thing that it isn't worth the expense or effort needed to fix it.  That may be a legitimate conclusion.  But if that IS the conclusion, it should be shared with the paying customers.

Dismounting my soap box now.

---

Agreed.

I understand that the original problem was related to hardware failure. I am also under the impression that the cause was identified and resolved. I suspect that some of the continuing problem is related to traffic on servers. I am also under the impression that this is also known and that steps are being taken to resolve this problem. Please note that I am saying "I" in all cases since I do not and cannot speak for Symantec/Norton under any circumstances nor in any way.

The ongoing, suggested workaround is as you have stated to take a break and then rerun live update. How long this will be necessary is an unknown since it appears to be a dynamic sort of failure.

In the meantime stay well and surf safe

[macinwwwv]

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dickevans wrote:

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macinwwwv wrote:

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dickevans wrote:

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macinwwwv wrote:

Just in case anyone is still paying any attention to this subject, I had another faliure last night.  This was on a Windows XP systm about 11:30 PM EDT.  Ran Live Update, and got only two products--Norton Pulse Updates, which was succesfuly, and the Norton Activity Map Data, which failed.  Reran Live Update about 5 minutes later, and got ONLY Norton Activity Map Data, which this time was successful.

---

Hi,

I see failures of updates from time to time and accept that it all part of the game and give the servers and the Internet a few minutes to reset and then try again. Usually I get the download without any problem the second time. The last time I had any 'real' problem was when there was a server crash at Norton which caused a bit of a problem for everyone at home in at the server farm.

Stay well and surf safe

---

Dick--

What is (to me at least) odd is that until last October, it was very rare to experience a faliure, and if one did, it usually didn't resolve itself.  Then there was a flood of problems with update failures.  They could normally be resloved by rerunning Live Update (though it sometimes to several attempts to succeed).  There was a lot of discussion about the problems, and that Norton was working on a fix.  Then things seemed to improve.  But since then, while things generally seem to be improviing, there are still these breakouts of problems--sometimes just one or two, other times a string of them. 

As I have mentioned before, the frustration to me is not the extra time that it takes to make multiple LU sessions.  That's a minor annoyance.  My real frustration is based not so much on the practical effects of the problem, but more on the principle involved.  If the problem can't be fixed, then they should as a matter of principle, tell us so.  As it is, we have no idea whether or not anyone is even working on it, or if it is just considered such a minor thing that it isn't worth the expense or effort needed to fix it.  That may be a legitimate conclusion.  But if that IS the conclusion, it should be shared with the paying customers.

Dismounting my soap box now.

---

Agreed.

I understand that the original problem was related to hardware failure. I am also under the impression that the cause was identified and resolved. I suspect that some of the continuing problem is related to traffic on servers. I am also under the impression that this is also known and that steps are being taken to resolve this problem. Please note that I am saying "I" in all cases since I do not and cannot speak for Symantec/Norton under any circumstances nor in any way.

The ongoing, suggested workaround is as you have stated to take a break and then rerun live update. How long this will be necessary is an unknown since it appears to be a dynamic sort of failure.

In the meantime stay well and surf safe

---

Dick--

I appreciate your feedback, even if it is "unofficial."  And I appreciate your efforts to both find out the status, and prompt some official feedback, now and in the past.

[macinwwwv]

I told myself that if we could get 2 full months without a recurrence, I'd consider the problem solved.  Alas, this evening, after about a month and a half, it reared its ugly head again.

Ran Live Update at 8:06 PM EDT with the following results:

Norton 2012 Web Protection Definitions:  Failed

Norton 2012 Smart Virus Definitions X64:  Success

Norton Pulse Updates:  Success

Norton 2012 Anti Spam Definitions:  Success

Norton Activity Map Data:  Failed

Ran LU again at 8:09 PM EDT, with the following results:

Norton 2012 Web Protection Definitions (hub);  Success

Norton 2012 Web Protection Definitions:  Failed

Norton Activity Map Data:  Failed

Ran LU a third time at 8:23 PM EDT with the following results:

Norton 2012 Wep Protection Definitions:  Success

Norton Pulse Updates:  Success

Norton Activity Map Data:  Success

Can't say for sure that this is the same problem that has been going on for several months, but it behaves the same.  Had not (to my recollection) previously encountered the Web Protection Definitions (hub) entry.  But haven't been checking the update details unless there is a failure, so haven't looked at the details in the last month or so.

[macinwwwv]

If anyone is still paying any attention to this intermittent, but persitent problem, I experienced another update failure today.  This is on a Windows 7 64 bit system.  Live Update was run at 1:00 PM EDT, Wednesday, 8 August, with the following results:

Norton 2012 Web Protection Definitions:  Success

Norton 2012 Smart Virus Definitions X64:  Success

Norton Pulse Updates:  Success

Norton Activity Map Data:  Success

Norton 2012 Reputation Revocation List:  Failure

Reran Live Update at 1:05 PM EDT, with the following results:

Norton 2012 Web Protection Definitions:  Success

Norton 2012 Reputation Revocation List:  Success

[Edjr60 Super Phishing Phryer]

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macinwwwv wrote:

If anyone is still paying any attention to this intermittent, but persitent problem, I experienced another update failure today.  This is on a Windows 7 64 bit system.  Live Update was run at 1:00 PM EDT, Wednesday, 8 August, with the following results:

Norton 2012 Web Protection Definitions:  Success

Norton 2012 Smart Virus Definitions X64:  Success

Norton Pulse Updates:  Success

Norton Activity Map Data:  Success

Norton 2012 Reputation Revocation List:  Failure

Reran Live Update at 1:05 PM EDT, with the following results:

Norton 2012 Web Protection Definitions:  Success

Norton 2012 Reputation Revocation List:  Success

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Hi macinwwwv,

I read through this entire thread, including all of your posts that are detailed with live update successes and failures. Just like in many of the replies to this thread, I also have the occasional failure updates, but not often. At the same time, I no longer consider it an 'extremely serious issue', because when the live update servers fail on a couple of updates, they are right on top of it.

Most important is to watch the last time a virus definition was updated. If it's more than 24 hours, then you will want to select 'Get Support' under any failed virus definition update, after clicking 'View Summary'.

Follow the steps on the corresponding web page, for updating the virus definitions.

After all these years, I've yet to experience going even a few hours without updates, unless the computer is off for a few days.

Ed

[macinwwwv]

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Edjr60 wrote:

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macinwwwv wrote:

If anyone is still paying any attention to this intermittent, but persitent problem, I experienced another update failure today.  This is on a Windows 7 64 bit system.  Live Update was run at 1:00 PM EDT, Wednesday, 8 August, with the following results:

Norton 2012 Web Protection Definitions:  Success

Norton 2012 Smart Virus Definitions X64:  Success

Norton Pulse Updates:  Success

Norton Activity Map Data:  Success

Norton 2012 Reputation Revocation List:  Failure

Reran Live Update at 1:05 PM EDT, with the following results:

Norton 2012 Web Protection Definitions:  Success

Norton 2012 Reputation Revocation List:  Success

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Hi macinwwwv,

I read through this entire thread, including all of your posts that are detailed with live update successes and failures. Just like in many of the replies to this thread, I also have the occasional failure updates, but not often. At the same time, I no longer consider it an 'extremely serious issue', because when the live update servers fail on a couple of updates, they are right on top of it.

Most important is to watch the last time a virus definition was updated. If it's more than 24 hours, then you will want to select 'Get Support' under any failed virus definition update, after clicking 'View Summary'.

Follow the steps on the corresponding web page, for updating the virus definitions.

After all these years, I've yet to experience going even a few hours without updates, unless the computer is off for a few days.

Ed

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Ed--

I understand what you are saying.  Truth is, the situation HAS gotten better.  And I don't argue that it isn't tolerable.  At this pont, my primary frustration is more with the principle than the magnitude of the problem.  If Norton came on, and said something like "This problem is going to exst intermittently but permanently and the reason is ...."  I'd shut up about it.  And as long as it got no worse, I'd likely keep my subscription.  But the fact that comments about the problem go ignored (or at least unanswered) is annoying.  When someone has a problem with a service that their customers are paying for, in my opinion, they owe the customer one of two things:  (1) A fix for the problem within a reasonable time, or (2) An explanation of why the problem continues and whether or not it is beig worked on.  If the conclusion is reaced that the problem is minor enough (or difficult enough to resolve) to not justify continued efforts, then the customers should be so advised.  As it is, we as customers are left in the dark.  The lack of information and feedback bothers me more than the inconvenience of occasional falied updates.

Perhaps I'm just too stubborn to just accept that "this is the way it is going to be."  I could even accept that, if they would simply tell us.  It is the silence that is most frustrating.