Norton Internet Security / Norton AntiVirus

[seek112]

Hello,

I need assistance if possible. I have Windows 7 64 bit system and my live update is not working at all. I don't mean some of the time, or a little of the time, but it constantly fails to download anything(keep getting a failed to complete). My last update has a "not available" message. If I cannot update in the next 24 hours, I may be forced to start another firewall/antivirus since this is no good if I cannot update at all. Does anyone have any recommnedations on how to temporarily fix or fix(I can reinastall but I have read messages that say that this will not help the problem)? I can send screensgots if needed.

Thank you for any help,

Jason

[Krusty13]

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seek112 wrote:

Hello,

I need assistance if possible. I have Windows 7 64 bit system and my live update is not working at all. I don't mean some of the time, or a little of the time, but it constantly fails to download anything(keep getting a failed to complete). My last update has a "not available" message. If I cannot update in the next 24 hours, I may be forced to start another firewall/antivirus since this is no good if I cannot update at all. Does anyone have any recommnedations on how to temporarily fix or fix(I can reinastall but I have read messages that say that this will not help the problem)? I can send screensgots if needed.

Thank you for any help,

Jason

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Welcome  seek,

Sorry to hear of your problem.

What Norton product are you using,  & what version?  (support > about)

You may need to reinstall,  but first,  do you have any other security programs running in real-time?

Have you ever had any other security programs installed on your PC,  including trial offers?  & how were they uninstalled?

I would suggest you export your Identity Safe to a safe location.

Also,  Try clicking Support > Subscription Status.

Thanks,

Dave.

[seek112]

Hello,

I have NIS 2012 19.7.1.5, I also have Malwarebytes Anti Malware (not realtime protection though) and Iobit Malware fighter. No other security software on my system. I have 265 days remaining on my subscription.

[GORPY1 Super Spam Squasher]

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seek112 wrote:

Hello,

I have NIS 2012 19.7.1.5, I also have Malwarebytes Anti Malware (not realtime protection though) and Iobit Malware fighter. No other security software on my system. I have 265 days remaining on my subscription.

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Hi seek112 Do you have

IObit Malware Fighter Free or IObit Malware Fighter Pro?.......Thanks........Gorpy1

[seek112]

Malware fighter Free,

But I have had it for awhile and never had any issues with Norton before the last few days.

[Krusty13]

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seek112 wrote:

Malware fighter Free,

I would still suggest there is a conflict  - http://www.iobit.com/malware-fighter.html

Enhanced Real-time Protection EnhancedIObit Malware Fighter provides you with ultimate anti-malware and real-time protection, including "Startup Guard", "Browser Guard", "Network Guard", "File Guard", and "Cookie Guard", which keeps your computer stay secure all the time.

[macinwwwv]

Just for what it's worth, I had another failure last night--this time on my Windows XP SP3 system.  Ran Live Update at 10:18 PM EDT with the following results:

Norton Anti Virus definitions:  Success

Norton 2012 Reputation Revoction List:  Failure

Ran LU again at 10:28 PM EDT with the following results:

Norton Pulse Updats:  Success

Norton 2012 Reputation Revoction List:  Success

[GORPY1 Super Spam Squasher]

I've been having a problem in the mornings the last few days (The telemetry to norton should show this) it the same reasons I believe NumGui........Oh Well they do Eventually update, I hope I don't have to wait untill 2013 is out for a fix on this, I'm sure it's just a server issue..I have XP3 and IE8...............Thanks,,,,,,,,Gorpy1

[macinwwwv]

We seem to have returned to a minor flurry of update failures, after almost two whole months of error free updates.  Last night, I had another one, this time on my Windows 7 Ultimate 64 bit system. 

Ran Live Update at 8:30 PM EDT, with the following results:

Norton 2012 Web Protection Definitions:  Success

Norton 2012 Smart Virus Definitions X64:  Success

Norton Pulse Updates:  Success

Norton Activity Map Data:  Failure

Norton Safe Web Statistics:  Success

Ran Live Update again at 8:33 PM EDT with the following results:

Norton Activity Map Data:  Success

[macinwwwv]

It is puzzling to me (in the absence of any meaningful feedback) that we seem to go for some time with things working as they should, then will get a spate of failures.  These would be more tolderable (to me at least) if we had some feedback on what the causes are.  Had another failure this afternoon, as follows:

Ran Live Update at 2:20 PM EDT 16 Sept with the following results:

Norton 2012 Web Protecton Definitions:  Failure

Norton Pulse Update:  Success

Norton Activity Map Data:  Success

Reran Live Update at 2:35 PM EDT with the following results:

Norton 2012 Web Protection Definitions:  Success

Norton Pulse Update:  Success