Norton Internet Security / Norton AntiVirus

[macinwwwv]

Hello All.

There was an earlier topic, called "It's Happening Again, Live Update" in this forum.  It had some 265 posts, virtually ALL of which (including the last few) were about the ongoing problem of problems with how Live Update is working.  That makes it somewhat surprising to me that the topic has just been "locked from further posts."  The message announcing that said:

"We have now locked this thread from further posting, as the issues discussed currently are likely to be different than the issues that started this thread. Please feel free to create a new thread for your LiveUpdate issue."

Well, at least in my opinion, the issues discussed currently were NOT different than the issues that started the thread.  It is a pretty sad state of affairs, but the truth is, the issues discussed in this now locked thread were EXCATLY the same as the issues that started the thread.  What is disappointing is that the same problem has gone on so long without much obvious effort having been made to fix it. 

That said, consider this to be the new thread for Live Update issues, as was invited by the Forum Administrator who locked the previous topic.  And let me add that it is my intent to have this new thread deal with the SAME subject, which goes back to last October, as the locked thread did.

[huwyngr Norton Fighter]

<<  it is my intent to have this new thread deal with the SAME subject, which goes back to last October, as the locked thread did. >>

Fine but even better would be to post here the content of your last post in the locked thread which you yourself say you hope is a different problem .....

That would start the new thread with some new facts.

Personally when a thread has been running for over a year and to so many pages I find it unmanageble especially since the forum sofware does not provide linking from a message back to anything it is replying to -- equivalent of the tree in a file manager -- and given that the software now is different for many people I think it makes sense to close that thread which leaves it open to start again with information from people who are experiencing a problem with LiveUpdate.

Getting from time to time a failure to update part of an available download does not strike me as abnormal with the complexity of both the software and the multiple environments on which they are installed. It certainly does not bother me so if your current experience is different to that perhaps you would explain it.

[macinwwwv]

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huwyngr wrote:

<<  it is my intent to have this new thread deal with the SAME subject, which goes back to last October, as the locked thread did. >>

Fine but even better would be to post here the content of your last post in the locked thread which you yourself say you hope is a different problem .....

That would start the new thread with some new facts.

Personally when a thread has been running for over a year and to so many pages I find it unmanageble especially since the forum sofware does not provide linking from a message back to anything it is replying to -- equivalent of the tree in a file manager -- and given that the software now is different for many people I think it makes sense to close that thread which leaves it open to start again with information from people who are experiencing a problem with LiveUpdate.

Getting from time to time a failure to update part of an available download does not strike me as abnormal with the complexity of both the software and the multiple environments on which they are installed. It certainly does not bother me so if your current experience is different to that perhaps you would explain it.

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Hugh--

You have some valid points.  I DO agree that a long thread can be difficult to follow, especially if folks start wandering off topic, and discussing new things.  I guess what annoyed me a bit was that the way the old thread was "locked" suggested that this wandering off topic was happening, when it was not.  It struck me as a way to sort of "close the subject," or if not, make it appear as something new.

At one point, in the pervious discussion, I was specifically REQUESTED to post any Live Update failures.  And even though there was some effort in doing so, I did that as requested--even though there was no feedback on what, if anything was being done to work on the problem

I do disagree that "Getting from time to time a failure to update part of an available download does not strike me as abnormal."  The problem has waxed and waned over the last six months.  But at times, it has been more than an occasional problem.  The point is, if there is a problem, it should be fixed, or if it cannot be fixed, for whatever reason, then the paying customers should be told that, and at that pont, we can make our own decisions as to whether or not the problem is annoying enough for us to seek some other product. 

In all candor, based on the reaction to this problem over the last six months, I am not optomistic that we will get EITHER a fix, or a statement that a fix is in the works, or a statment that a fix will not be made.

[huwyngr Norton Fighter]

Do please deal with my valid points at least instead of concentrating on what you don't like <s>

It really does not matter why the thread was locked; it is what it is and does not in any way affect your ability to continue the discusssion and in fact offers you the opportunity to do so in a more focussed manner.

It's open to you ....

[macinwwwv]

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huwyngr wrote:

Do please deal with my valid points at least instead of concentrating on what you don't like <s>

It really does not matter why the thread was locked; it is what it is and does not in any way affect your ability to continue the discusssion and in fact offers you the opportunity to do so in a more focussed manner.

It's open to you ....

---

Hugh--

Well, I did deal with your valid point (that the long threads can be more prone to wandering, and more difficult to navigate).  I was, I guess, too generous in suggesting that the plural was appropriate. 

In any case, my purpose was NOT to start an argument, or prolonged discussions over how bothersome or not a particular problem is.  Clearly, opinions will differ on that.  And I did not suggest that I no longer had the abilty to continue the discussion.  My ONLY point in my comments was that locking the topic gives the appearance that an OLD problem is, in fact a NEW problem.  And I think that point is valid, though perhaps these first few notes will dispell that notion.  Frankly, no one would be happier than I if the problem never shows up again, and there is no need to extend this discussion.  Given past history, I'm not very optimistic on that point, but hopefully, I'm wrong.

Any future posts by me in this thread will be limited to the subject of the post. 

[macinwwwv]

I'm not sure if this problem is still being looked at, or worked on.  But just in case it is, had more failures this evening, as follows:

1.  Windows 7 64 Ultimate, ran Live Update at 8:22 PM EDT:

Norton 2012 Smart Virus Definitions X64:  Success

Norton Pulse Updates:  Success

Norton Activity Map Data:  Failure

Ran again on the same system at 8:25 PM EDT:

NIS Engine:  Success

Norton Activity Map Data:  Failure

Ran again on the same system at 8:27 PM EDT:

Norton Activity Map Data:  Success

2.  Windows XP Home, ran Live Update at 11:30 PM EDT:

Norton 2012 Smart Definitions;  Failure

Norton Pulse Updates:  Success

Norton 2012 White List:  Success

Norton Activity Map Data:  Failure

Norton Safe Web Statistics:  Success

Norton 2012 Reputation Revocation List:  Success

Ran again on the same system at 11:33 PM EDT:

Norton 2012 Smart Definitions:  Success

Norton Activity Map Data:  Success

[Krusty13]

I have just had several failed updates.  Here are some.

Dave.

[Cloudcroft]

I checked in tonight to see if I was the only one with failed updates. it looks like I'm not.

[PinguJohn]

I have also had the following LiveUpdate error today.

Norton 2012 IPS Definitions

Failed to complete

Error 8920, 223

[1mcrtd]

Every LIVE Update, whether automatic or manual, has something that "failed to complete" in its installation upon/after the Automatic Update download of the new NIS 2012 version 19.7.1.5, even after the PC was rebooted/restarted.

That's a total of 9 LIVE Updates within the past 4 hours (again both automatic and manual) that have something of one thing or another that "failed to complete".

Deja Vu all over again....again.