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Visitor
jaykay2011
Posts: 2
Registered: ‎03-23-2011

Ive been charged twice ... How do I speak to someone from Norton?

Hi,

 

My credit card has been charged twice this month by Norton, I understand that my subscription was due to be renewed, which would explain one payment (£56.51)... however I am not sure what the other payment is for, or why I've been charged again (£44.99).

 

How do I speak to somebody to sort this out, if i've been charged wrongly there doesn't seem to be any way of sorting out a refund?

 

 

Can you please help 

Visitor
jaykay2011
Posts: 2
Registered: ‎03-23-2011

Re: Ive been charged twice ... How do I speak to someone from Norton?

Is anyone from Admin able to answer my query?

 

Jim

Regular Contributor
BanMidou
Posts: 721
Registered: ‎12-17-2010

Re: Ive been charged twice ... How do I speak to someone from Norton?

[ Edited ]

Hi Welcome to Norton Community

sorry you had such an experience

 

 

Please talk to customer care regarding your problem they will surely sort it out

 

 

https://www-secure.symantec.com/norton/support/contact/chat/norton-chat.jsp?chatexp=cs&dept=cs&pvid=...

 

 

 

 

Please use above link !

Midou

Spam Squasher
CyberLife
Posts: 563
Registered: ‎03-16-2011

Re: Ive been charged twice ... How do I speak to someone from Norton?

As BanMiDou said, it is always better to contact the Support guys for these kind of problems.

CyberLife :)
delphinium
Posts: 9,862
Kudos: 2,964
Solutions: 293
Registered: ‎11-21-2008

Re: Ive been charged twice ... How do I speak to someone from Norton?

Be sure to ask for a refund for the more expensive one.  :smileywink:

Under certain circumstances profanity provides relief denied even to prayer.
Mark Twain
floplot
Posts: 10,576
Topics: 215
Kudos: 2,051
Solutions: 365
Registered: ‎04-11-2009

Re: Ive been charged twice ... How do I speak to someone from Norton?

Hello

 

If you need help find the correct link for customer support for your location, if you tell us your location, I can give you the proper link for your location. Thanks.

Success always occurs in private and failure in full view.




huwyngr
Posts: 21,584
Topics: 1,033
Kudos: 2,815
Solutions: 375
Registered: ‎04-13-2008

Re: Ive been charged twice ... How do I speak to someone from Norton?

JK,

 

Use the ONLINE CHAT function for the UK website if as I guess from £ you are .....

 

It's a deep dig on the UK site but someone here can giveyou the link I hope -- I jusst went to it but the link didn't work correctly .... 

 



Hugh