Norton Internet Security / Norton AntiVirus

[EDYTHE]

yet another problem?!  (NIS 2012) 

just attempted to update my Malwarebytes AntiMalware...(i have  the 'free' edition) after i launched the program & clicked to start the update, rather than the usual 'scale' starting the update another 'screen' popped up & i had to 'agree' to terms, etc.  clicked on that - next screen advanced stating in order to proceed i have to disable NIS a/v& firewall...never saw this before      ..it is version 1.61.0.1400  don't remember if it was going to install 'more' than just definitions...but it wouldn't 'continue' until i would turn off nis & firewall....i did neither but came right here .

         while here - in order to give proper information i re-launched the update but  this time it did the 'normal' update (green 'scale' running-then the o.k.)    without the above instructions about shutting down NIS, etc. 

          I came 'here' (yup, again) because i was told to (per above) to disable NIS, etc. .. didn't want to do that until i posted here .... thanks - Edythe ...  

[Krusty13]

Hi EDYTHE,

On reading your post I opened MBAM and it automatically downloaded the new version.  I was able to install without disabling N360.  Please ensure have haven't activated a trial of the PRO version.

Dave.

[EDYTHE]

---

Krusty13 wrote:

Hi EDYTHE,

On reading your post I opened MBAM and it automatically downloaded the new version.  I was able to install without disabling N360.  Please ensure have haven't activated a trial of the PRO version.

Dave.

---

Hello Krusty

i was at the usual launched site after clicking on the MBAM icon in my 'tray' ...it launched - clicked on the 'update' tab ...it started and the next thing i saw was that 'notification' ...i'll go back and make sure i didn't click by error to upgrade to the PRO .... i was able to go back and do the 'usual' update - it worked just as always ..   o.k just tried again and here's what's showing (as before):  'Latest version of MBAM(spelled out) has been downloaded and will now close & install the latest verson.... but i didn't click yet to continue ...i can 'cancel' however - but i'll continue and see if i get the same message .. but have to close this and any other program per 'wizard''.... - thanks -

[EDYTHE]

went back to try again and saw  it said it was 'recommended' to disable,  ...the reason the screen didn't 'continue' i found out was that i didn't put an 'check' for agreeing to terms 'and' for non-commercial use & not because i didn't shut down the protection ...THEN the screen proceeded for installing (...i have that on 'hold' till I hear back from you) ..but still it is 'recommneded to disable the av & firewall ... is that taking too much of a chance or is there the possiblity that NIS would 'interfere' with the installation  of the new verision..??  i have never disabled them in the past for these updated version and i'm sure the same 'suggestion' was in place before - i just didn't pay attention .... sorry for any inconvenience and thanks again !!!!  edyteh

[Krusty13 · Accepted solution]

You can go ahead and continue.  As I mentioned,  I didn't disable N360 and it installed fine.

I have the free version and it did not offer me the trial again,  and this time my preferences stayed intact.

Let us know how you get on.

Dave.

[EDYTHE]

---

Krusty13 wrote:

You can go ahead and continue.  As I mentioned,  I didn't disable N360 and it installed fine.

I have the free version and it did not offer me the trial again,  and this time my preferences stayed intact.

Let us know how you get on.

Dave.

---

Thanks so much for your quick reply !!!   i can't believe i didn't see the 'recommended disabling' disclaimer previous times i did these updated 'versions'  !!  just didn't take the time i guess !   anyway it's ready to continue and if you had no problems and i didn't in the past,  i also will not disable av/firewall...didn't feel 'good' about doing it anyway.  but i suppose these programs have to protect themselves also with said 'disclaimers' ... i also have the 'free' version... ..many many thanks !!!!   edythe   :)  (what a relief)

[Krusty13]

You are right to be suspicious of programs recommending to disable NIS.  You will be much safer to ask here first.

Thanks for letting us know,  I mightn't of even know about the update for a while had I not read your post.

Cheers,  Dave.

[EDYTHE]

---

Krusty13 wrote:

You are right to be suspicious of programs recommending to disable NIS.  You will be much safer to ask here first.

Thanks for letting us know,  I mightn't of even know about the update for a while had I not read your post.

Cheers,  Dave.

---

I so appreciate your understanding ... i knew very little about computers - enough to know what i DON'T know !!!  and after yesterday's hysteria with SAS /false positives, etc.   i really was afraid to do anything until i checked here !!!  LOL ..i'm a fast-learner !!!   glad you can take advantage of the updated version also ... best wishes  and thanks again !!!! edythe

[yank Trojan Terminator]

FWIW - I have updated 2 systems this morning and did not see the warning to disable NIS 360 - nor do I ever remember being asked to do that in the past.

I believe the second check mark (for non-commercial use) is new.

[Edjr60 Super Phishing Phryer]

I also updated this morning without incident. I don't use N360, but NIS and wasn't prompted to disable anything.

What yank said about the second check mark must be new. I don't remember that from the past.

Ed