09-20-2008 06:36 AM
I've got a little problem with Java. Can't get it to run on my computer. I've reinstalled. As far as I know, all settings are properly ticked. I've re-booted.
Regardless of what I do, when I check the Advanced settings in Internet Explorer, there's still a comment that says "requires re-start". And Java won't run.
I'm turning to you folks as a last resort. The only thing I can think of is that there's some sort of conflict with Norton Internet Explorer.
09-20-2008 08:54 AM
There is no such product as Norton Internet Explorer, but I am guessing you mean Norton Internet Security (that's the kind of slip I make after a couple of hours into a problem).
I have not heard of any Norton-Java conflict issues and I have never had any myself.
My suggestions, in order:
1. Try uninstalling Java completely, then downloading the latest Java software from their site.
2. Make sure you have NIS 2009, which is a free upgrade as long as you a subscription left to a previous NIS 2007 or NIS 2008 (I don't know about earlier versions).
09-20-2008 12:17 PM
You're right. It's Norton Internet Security. Tired, tired, tired.
As you suggested, I've uninstalled Java and reinstalled the newest version. But Java still doesn't work.
I'm up for any ideas you might have.
Thanks for the help.
09-20-2008 12:42 PM - edited 09-20-2008 01:00 PM
Okay, hang in there. I understand the frustration.
LAST MINUTE EDIT: Read next post FIRST
The next thing is to confirm a conflict.
Step one: Disconnect your computer from the internet (because the next steps will leave you vulnerable)
two: Open NIS and turn off your AV, Advanced Protection, Firewall, and Intrusion Protection
three: Try launching Java and see if you have the same problems.
IF YES, YOU HAVE THE SAME PROBLEMS:
four: Uninstall NIS.
five: Test Java again. If the problem is still there, then it is unlikely that this is a Java-Norton conflict. Something else must have come into play at this point. If the problem cleared up, then something did happen between Java and Norton. I would make sure Java is completely installed, then reinstall NIS and see what happens next. If the problem recurs, then there are expects here to help you deal the issue.
IF NO, JAVA NOW WORKS:
four: re-enable each of AV, Advanced Protection, Firewall, Intrusion Protection, one at a time, checking Java each time. This will pinpoint which subprogram is causing the conflict and enable you to check the settings of that section. And to report back here for further help once you do determine the area causing the problem.
09-20-2008 01:02 PM - edited 09-20-2008 01:32 PM
This seems to be a common problem with Java.
Please read this link from their site:
If that doesn't deal with it, on their site enter "requires restart" in their search engine. There are a number of related articles. If none of them help, then try my advice posted above.
09-22-2008 02:41 AM
Well ... none of that worked. I've tried uninstalling and re-installing Norton, as you suggested. I've tried uninstalling and re-installing Java. No workee.
Any other ideas are more than welcome.
By the way, I found in the Java website that the "requires re-start" comment beside Java under the advanced tab in Internet Explorer is resident there whether Java works or not. It's only to tell you that you have to re-start Internet Explorer after ticking the box.
09-22-2008 07:30 PM
Same here. I have no MS Java option. But I don't have any Java problem, though; so ...
I know this sounds silly, but what happens when you visit the java site
and have it test what if any java versions you have on your computer.
09-23-2008 02:29 AM
As strange as it sounds, I can detect that Java is installed properly by using the link you've suggested. This is what the console says.
Java Plug-in 1.6.0_07
Using JRE version 1.6.0_07 Java HotSpot(TM) Client VM
User home directory = C:\Documents and Settings\1
c: clear console window
f: finalize objects on finalization queue
g: garbage collect
h: display this help message
l: dump classloader list
m: print memory usage
o: trigger logging
p: reload proxy configuration
q: hide console
r: reload policy configuration
s: dump system and deployment properties
t: dump thread list
v: dump thread stack
x: clear classloader cache
0-5: set trace level to <n>
But when I use http://www.java.com/en/download/help/testvm.xml to test to see if Java is working, I get a blank box.
This stuff is starting to drive me bonkers.
Thanks for the help. I'm up for any other ideas.